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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 431-440 of 476 reviews
Aug 28, 2020
David G
5 out of 5 stars review

Verified Purchase

La-Z-Boy Varnell Big & Tall Executive Chair

So far so good. Very simple tool free assembly. Seems to be a high quality comfortable chair.

Helpful?24GPA0KOLLM013854916824
Jan 20, 2022
Brandon Wilson
1 out of 5 stars review

Absolutely DO NOT BUY

In a few months it completely breaks and you cannot sit upright anymore.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jul 4, 2022
Mike
2 out of 5 stars review

Big not tall

Nice chair. Might be for a big person but definitely not a tall person. The seat section cuts you off mid thigh. Disappointing.

Helpful?24GPA0KOLLM013854916824
Sep 8, 2020
Cheryl
1 out of 5 stars review

Poor Quality!

This Chair was delivered on July 6, 2020 & by the middle of August the wheels keep falling off & the screws that hold the arm rest & back of the seat up keep unscrewing. I have had cheaper Office Chairs that hold up better then this piece of JUNK!

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need arm rests. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Nov 29, 2022
Cheap_Chair999
1 out of 5 stars review

Seat holder broke.

Poor quality. The metal pieces broken. Chair always squeaky. Can seem to get Customer Support to answer when I call the auto-voice message states they’re experiencing high call volumes whenever I call. They never answer.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Hello, we are sorry to hear that there have been issues reaching our service department, we are always ready to help and happy to assist. Please do not hesitate to contact us at service@trueinnovations.com so that we may give you a call back. We look forward to making this right.

Sep 11, 2020
Red
1 out of 5 stars review

Chair is Junk!

I purchased in Late June. Design is poor. No assembly on chair but it folds down over and over. Less than 2 months later the caster has broken off the bottom. Save your money.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a casters. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Apr 22, 2022
Smokeum
1 out of 5 stars review

Should have read comments before buying

This chair sucks, its cute and not functional, cannot go low enoug, no lumbar support i will get sore back, requires person to sit straight up like a post if typing. It Sucks no wonder so cheap

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Aug 2, 2021
Jon
1 out of 5 stars review

sucks

It’s functional, that the best I can say about it. It creaks and pops to the point of being extremely annoying. Unfortunately I’m stuck with it. You get what you pay for.

Helpful?24GPA0KOLLM013854916824
Apr 19, 2022
david123
2 out of 5 stars review

too tall

This chair is for VERY tall people. I am 5'10" and with the seat lowered all the way my feet barely touch the floor. In the highest setting my feet are several inches off the floor. Not recommended if you are average height.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

May 3, 2020
jrdemoss
2 out of 5 stars review

NICE CHAIR BUT....

bought my chair 08Nov2019, so yeah I've used it a few months but this morning i had to raise the seat, thought nothing of it thought that maybe my wife used it (but she did not) so thought out the day when using the chair it would drop a bit so then i would raise it so this was done a few more times until it just bottomed out and so there it stayed... the chair is nice but if i wanted to sit on the floor i wouldn't have gotten the chair... at this time i would not recommend the chair to a friend...

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Hello,<br /><br />I am sorry to hear you are having issues with your office chair. We can absolutely assist you with filing a warranty claim. Please email service@trueinnovations.com for assistance. We will be more than happy to help!