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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 401-410 of 476 reviews
Jan 25, 2020
Dwight
3 out of 5 stars review

Lazboy Executive Chair

I purchased this Varnell Lazboy Executive chair on 12/29/19 hoping that it would be a comfortable chair. It's not bad, but my problem is that it won't recline without forcing the chair back. I've made every adjustment the book says to do, but it still won't recline easy.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I am so sorry to hear that! it sounds like you may need a new seat plate. we are more than happy to help with that! Could you contact us at either 800.379.9773 or service@trueinnovations.com. that we can have a warranty claim started for you and have that part shipped out for you.

Apr 27, 2024
Sheila Loves Salmon
1 out of 5 stars review

Lazy Boy Big and Tall office chair

The chair seat is not deep enough for tall people, my son noticed that right off the bat, but he decided to use it anyway since the height of the back of the chair accommodated his 6'2 height. The back of the seat broke, and the piston has now broken in less than 2 years. The quality of the leather held up, while the rest of the chair didn't. The weight capacity is 350 lbs, my son is 325, so he was in the parameters of the weight limit.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Thank you for your review of La-Z-Boy Varnell office chair, Sheila. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement gas lift to be sent to you. We look forward to getting your chair in great condition.

Jul 27, 2021
productpricedwrong
2 out of 5 stars review

Easy to assemble

I purchased this chair for my home office. It was very easy to assemble. After assembly I noticed the arm was loose. I pulled off the plastic molding and a bolt that was supposed to be there from the factory was missing. I am still waiting on the replacement bolt. After only one week, it feels as if though the cushion for the seat and back is already worn out. I would not recommend this chair as it is hard and very uncomfortable.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 25, 2023
andrew
2 out of 5 stars review

the chair itself is fine but the quick set up buttons on the side of the ram rest keeps poping out of place when i lean back like it isnt sitting in the slot all the way or something and if you apply a little pressure to the arm rest it will slid out as well

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Please contact our customer service department at 800-379-9773, a representative can assist you with replacement parts.

Jan 10, 2021
spurkhi
3 out of 5 stars review

Sharp edges on arms

I purchased this chair as a replacement, and thought everything was fine, until I discovered an issue with the arms. When you sit down, the inside of each arm has a rather sharp edge that cuts into my legs. If I had known this ahead of time, I would not have purchased it. I am going to try to pad this with several layers of microfiber cloth and see if this helps.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need an arm replacement. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Dec 23, 2020
SixFoot2and300lbs
3 out of 5 stars review

Great for the $$ -But if you are big and tall read

If you are truely big & tall skip this chair and go for the Alston Big & Tall Executive Chair Item # 980129409 - I had one, and the stable in the arm rest tore through, it wasn't a big deal honestly, but having it only been a couple months old I decided to return it in store (I had ordered it online) and get a replacement. I had seen this chair thinking it was the same chair as they look almost identical, but this one is a Varnell, and its no where near as comfy as the Alston for someone who is big and tall.. Don't get me wrong this is a nice chair, but I've only owned this chair for a day and I've already re-ordered the Alston and I will be returning this one - Its comfy and seems like a great buy for the money, but I goofed on this and want the Alston back (*What I thought I was getting in store*).

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Thank you for your feedback. If you need service on your chair please don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.

Aug 28, 2023
Paul3
2 out of 5 stars review

Nice chair, but didn't hold up

I bought this chair about 6 - 7 months ago. It has been very comfortable, and I've had no issues with it. Until yesterday. I sat in the chair, and it almost dumped me on the floor. When I checked it, I found that the socket that holds one of the wheels had broken. The socket is a circle that the stem on the wheels fits into. The socket is reinforced, but apparently not well enough. To be fair, I am at the high end of the weight limitation for this chair, but this is still something I would not have expected to fail in less than a year. I use the chair on a smooth flat hardwood floor, so the wheels aren't experiencing any unanticipated forces. This just failed.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Thank you for sharing your feedback in regards to La-Z-Boy Varnell. We are sorry to hear that you are experiencing issues with your chair. Please contact our customer service team at service@trueinnovations.com or 800-379-9773 so that we can send parts to repair your chair. We look forward to getting your chair back to great condition.

Feb 1, 2021
Lou
1 out of 5 stars review

Chair Broke after One Day

This office chair was purchased yesterday. It was easy to put together, and was fine for a couple of hours. Then it started to tilt to the left. We heard something snap and it tilted even more. I am going to try to return it tomorrow. Our prior office chair was similar to this one. It was a great chair that lasted for years. I am disappointed in this chair and that I have find the time to return it.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry you had that issue. If you ever purchase a chair that is serviced with us and need any help, please contact us at service@trueinnovations.com or call us at 800.379.9773.

Jan 12, 2020
zip1954
5 out of 5 stars review

Verified Purchase

LAZYBOY OFFICE CHAIR

CHAIR IS VERY COMFORTABLE, MY HUSBAND LOVES IT

Helpful?24GPA0KOLLM013854916824
May 28, 2023
Zevo
1 out of 5 stars review

Broken cylinder

After just a couple of year the hydraulic cylinder is broken and it is now dangerously wobbly

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

I apologize for the inconvenience. Please contact our customer service department at 800-379-9773 or email ServiceEscalations@trueinnovations.com so that we can send you a new gas lift or seat plate to correct this problem. Thank you.