Comfort is great cushion wise. However, it feels to be very slightly tilted forward and there is a little of wiggle left and right. So far so good, but the mechanics are not as tight as I would prefer.

Chair was damaged and left arm would pop out of the bolt hole. Called manufacturer to get parts they said it was 8-10 weeks for a new one. They told me to return it. It was impossible to get it back in box.

This chair is amazing! So comfortable I can now sit all day Teaching online without a terrible backache at the end of the day. I highly recommended this chair. Easy to assembly, looks great and feels even better.

So so, it is a La-Z-Boy, I would have expected more. It pops when you shift your weight. I haven't found a spot I can identify as the part causing the popping. Other than that okay

Easy assembly. Nice quality. As a light weight woman, the chair doesn't lean back as much as I prefer. I guess it's really made for the 300 pound man. If it reclined more for me, I would have given 5 stars. Quick delivery.

This chair is about a year old and the gas shaft breaks off the base of the seat, hung up on by customer service of True Innovations 3 times after holding 30+ min each time when im calling # 19. emailed them several times no response or resolve. Stuck with broke chair

I purchased this at Sams club and unfortunately, as is typical of Sam's, there were no options not made in China. The chair is comfortable and fits my large frame. I was wondering what the "soft bonded leather" description meant. Now I know. This is plastic and "leather" is untrue. As you can see, the plastic is flaking off and I soon will be sitting on the fabric underlayment. A total disappointment as it looks terrible.

The material is cheap, faux leather, plastic. The chair is not comfortable. In addition, the operational instructions are wrong in one case. That being the adjustment for back leaning spring tension. Instructions advise turning the large round knob clockwise to weaken the tension making it easier to lean back. That is completely in reverse. To make it easier to lean back you must turn it counter clock wise...I'm really disappointed in this product.

I purchased this chair in October of 2021 and was initially happy with it. It is large and very comfortable. Unfortunately, it did not live up to promise. The leather on the armrests cracked and the armrests themselves became loose and wobbly. I needed to frequently tighten the bolts holding them onto the chair to keep them secure. Recently, the metal housing that secures the chair frame cracked... such that the chair is no longer stable or usable for sitting.

Exactly what I needed.