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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 91-100 of 476 reviews
Dec 25, 2023
Stephen
3 out of 5 stars review

Verified Purchase

Comfortable but loose

Comfort is great cushion wise. However, it feels to be very slightly tilted forward and there is a little of wiggle left and right. So far so good, but the mechanics are not as tight as I would prefer.

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please let us know if you have any suggestions on how we can improve our products to better serve you by calling us at 800-379-9773 or service@trueinnovations.com.

Dec 28, 2023
Steve
2 out of 5 stars review

Verified Purchase

Broken left arm in La-Z-Boy chair

Chair was damaged and left arm would pop out of the bolt hole. Called manufacturer to get parts they said it was 8-10 weeks for a new one. They told me to return it. It was impossible to get it back in box.

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Sep 6, 2020
LKelly
5 out of 5 stars review

Verified Purchase

Amazing chair

This chair is amazing! So comfortable I can now sit all day Teaching online without a terrible backache at the end of the day. I highly recommended this chair. Easy to assembly, looks great and feels even better.

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Feb 25, 2020
Brownie
3 out of 5 stars review

Verified Purchase

Pop Pop what is causing the pop

So so, it is a La-Z-Boy, I would have expected more. It pops when you shift your weight. I haven't found a spot I can identify as the part causing the popping. Other than that okay

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reply from Supplier Response

I'm sorry you are having that issue, it sounds like its the seat plate that needs to be replaced. If you would like to contact us at service@trueinnovations.com or give us a call at 800.379.96773 we would be gladly to help start your warranty claim.

Jan 14, 2021
Tall woman
4 out of 5 stars review

Verified Purchase

Nice quality and comfy

Easy assembly. Nice quality. As a light weight woman, the chair doesn't lean back as much as I prefer. I guess it's really made for the 300 pound man. If it reclined more for me, I would have given 5 stars. Quick delivery.

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Aug 12, 2020
Office Dad
1 out of 5 stars review

A no go

This chair is about a year old and the gas shaft breaks off the base of the seat, hung up on by customer service of True Innovations 3 times after holding 30+ min each time when im calling # 19. emailed them several times no response or resolve. Stuck with broke chair

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reply from True Customer Service

I'm sorry you had that issue. Due to to high influx of calls, people have been dropped. please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out. And If you sent an email, a representative will get back to you.

Nov 5, 2020
litho
1 out of 5 stars review

Don't waste your money

I purchased this at Sams club and unfortunately, as is typical of Sam's, there were no options not made in China. The chair is comfortable and fits my large frame. I was wondering what the "soft bonded leather" description meant. Now I know. This is plastic and "leather" is untrue. As you can see, the plastic is flaking off and I soon will be sitting on the fabric underlayment. A total disappointment as it looks terrible.

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reply from Supplier Response

Thank you for your feedback. If you need service on your chair please don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.

Jul 19, 2021
Tee Tommy
1 out of 5 stars review

Not La-Z-Boy quality

The material is cheap, faux leather, plastic. The chair is not comfortable. In addition, the operational instructions are wrong in one case. That being the adjustment for back leaning spring tension. Instructions advise turning the large round knob clockwise to weaken the tension making it easier to lean back. That is completely in reverse. To make it easier to lean back you must turn it counter clock wise...I'm really disappointed in this product.

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Apr 17, 2024
DaveG
1 out of 5 stars review

Comfortable Chair that does not hold up

I purchased this chair in October of 2021 and was initially happy with it. It is large and very comfortable. Unfortunately, it did not live up to promise. The leather on the armrests cracked and the armrests themselves became loose and wobbly. I needed to frequently tighten the bolts holding them onto the chair to keep them secure. Recently, the metal housing that secures the chair frame cracked... such that the chair is no longer stable or usable for sitting.

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reply from True Customer Service

Thank you for reaching out in regard to your La-Z-Boy Varnell Chair. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service team so that we can send you a new seat plate and troubleshoot to determine if there are additional parts that can be sent to you. We look forward to getting your chair in great condition.

Aug 15, 2020
Mike R
5 out of 5 stars review

Verified Purchase

Excellent

Exactly what I needed.

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