Hi, Kellie. Our 60 day claim is based on robust testing by the Air Wick Research and Development team. Each Air Wick Scented Oil when used on the lowest setting for 24 hours per day, dispenses up to 60 days of our fragrance. The bottle may appear empty for the last few days of the life of the fragrance, but the wick will still be saturated with fragrance which will evaporate into the room in the normal way. Since this is not your experience we recommend you decrease the setting of your device to allow less fragrance to emit, and to prolong the life of your fragrance. For further assistance please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000844843, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.

Updated response 08/20/22 -Hi, we're just checking in again to see how you are doing. As the manufacturer of Air Wick, we would like to learn more about your experience and assist you further. Please call 800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@rb.com, including the following case number RB0001188224, and we would be more than happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. It will be helpful to know that you may want to lower the setting on the device so less of the fragrance is released. We also invite you to try a different scent available, such as Fresh Linen. This fragrance will give a familiar smell of fresh clean laundry, sunshine and pure white flowers blend together. We always strive to better ourselves and will pass your feedback onto our innovation team. We'd also love to hear more about your experience. You can reach us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) using case number RB0000602693. We look forward to hearing from you! Sincerely, Your Air Wick Team