Updated response 08/20/22 -Hi, we're just checking in again to see how you are doing. As the manufacturer of Air Wick, we would like to learn more about your experience and assist you further. Please call 800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@rb.com, including the following case number RB0001188224, and we would be more than happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team

Hi, Jay. We are disappointed to learn about your experience. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000602700, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

Hi, thank you for your honest feedback on our Air Wick Scented Oil - Lavender & Chamomile - Kit. Although you were not a fan of this fragrance, we hope you take the time to explore some of our other aromas. We invite you to try a different scent like Air Wick Scented Oil in Vanilla and Pink Papaya Scent. It has a Pink Papaya, and juicy, exotic red fruits add a modern twist to this vanilla fragrance for a harmonious fusion. We hope this is a better match for you. Sincerely, Your Air Wick Team. https://www.airwick.us/products/Plug-in-Scented-Oil/Air-Wick-Plug-in-Scented-Oils-Vanilla-and-Pink-Papaya