Skip to Main Content
Sams Club
Sams Club
Customer reviews for Brother TN227C High-Yield Toner, 2300 Page-Yield, Cyan for
Brother TN227C High-Yield Toner, 2300 Page-Yield, Cyan
3.2 out of 5 stars
stars47 ratings46 reviews
  1. 5 stars49% (23)
  2. 4 stars6% (3)
  3. 3 stars2% (1)
  4. 2 stars4% (2)
  5. 1 star38% (18)
Sort by |
Showing 21-30 of 46 reviews
Mar 17, 2021
bon59
1 out of 5 stars review

Horrible cartridge

I have always loved Brother printers, but mine has become useless. The first time I had to replace the cartridge it started spreading ink all over the pages. Which caused it to begin running low after fewer than 100 copies. I am a teacher who can't afford this. The cost of the cartridge is already outrageous, and now I'm paying for unreadable copies and cleaning up ink all over my table.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
reply from Brother Customer Service

We are sorry that you are experiencing issues with your Brother TN227BK and we understand your disappointment. Please feel free to contact us so we can further assist you with your issue. You can contact us via chat, email or phone by using the link below: https://www.brother-usa.com/brother-support

Nov 21, 2020
Vic89
1 out of 5 stars review

Leaves Black streaks on pages

Replaced the black toner cartridge for the first time since buying my brother printer brand new. About 3 months into ownership it was time to replace the black toner so I bought this high yield one (genuine Brother brand). Not only was I not emailed an invoice for business write off purposes, this unit leaves black smudges on every single paper and I have already tried cleaning out the drum/roller unit. It looks like it's a common thing. Try to find a better alternative. There's no reason why anyone should be experiencing this with a brand new printer and brand new toner cartridge that is the same brand as the printer.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
reply from Brother Customer Service

We are sorry that you are experiencing print quality issues with your Brother TN-227BK toner cartridge and we understand your frustration. We'll be happy to help you. Please contact us directly at https://www.brother-usa.com/support

Apr 6, 2020
Brent
5 out of 5 stars review

Original Toner worth the cost to me

I bought this original toner because in the past I have had trouble with "compatible" toners. This was $30.00 more but I unwrapped it and installed it with no problems. This cartridge has a chip and an internet search said some compatible toners had chip trouble.

Review from walmart.com
Helpful?4Q7XMUZJG8XD13854051564
Jan 3, 2022
dix04
4 out of 5 stars review

No problems with 227 cartridges

I installed a black high density cartridge after the original one ran out. I was not disappointed in the number of copies printed from the original cartridges, nor the quality of prints. My colored cartridges have now run low, and I'll be replacing them with high yield ones. If these cartridges do not perform, I will change my review, but I am very satisfied.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
Jun 9, 2022
MPBian
1 out of 5 stars review

Terrible

Purchased the Brother MFC-L3710CW for a small office and it has been nothing but horrendous. Within months the ink supplies were depleting rapidly and the printing is horrific. Our invoices are barely visible to customers and there is a constant issue with this machine. Definitely do not recommend for business.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
Feb 15, 2021
Danielle
1 out of 5 stars review

Terrible Toner!

My Brother laser printer worked great until the first time that I had to replace the toner. I bought this Brother-brand toner and it was a disaster. It left smears on the papers from day one and only got worse over time. This was a huge waste of money.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
reply from Brother Customer Service

We are sorry to hear that you are unhappy with the purchase of the Brother TN-227BK toner cartridge and we'd like to help. If the problem continues, please contact Brother Customer Service directly at https://www.brother-usa.com/brother-support

Jan 21, 2024
Austinite
1 out of 5 stars review

Banding and smudging with 90% of toner left

I finally replaced a 15+ year old Brother B&W laser printer with a scanner/color laser unit. After I used up the black toner cartridge shipped with the printer, I replaced it with this high yield cartridge. With a 3000-page rating, I assumed it would last me for years, but after 8 months (with 90+% of its capacity remaining) it began printing with smudging and vertical bands. After doing all the cleaning and troubleshooting, the problem persisted. Replacing the cartridge fixed the problem immediately. The 90-day warranty Brother offers is a joke. I'm left with a nearly full but useless cartridge.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
reply from Brother Customer Service

We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support

Nov 22, 2022
mike
1 out of 5 stars review

Brother deleted my review from yesterday

First, they will brick your printer if you use any toner except their brand, then they delete reviews that tell the truth about this. Brother- Do you read the reviews for this toner? Please tell us why should we trust your brand of toner over any other?

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
Feb 21, 2021
TZ67
1 out of 5 stars review

Smudging all over

After printing only 5 sheets with a brand new L:3290CDW, the back toner started to smudge across the entire sheet. The brand new printer and the genuine Brother supplies. It looks like a total waste of money. Brother should fix that problem free of charge.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
reply from Customer Service

We understand you are experiencing issues with your print quality for your HLL3290CDW. We'd like to help. Below is a FAQ that may improve the quality of your print. https://help.brother-usa.com/app/answers/detail/a_id/172937 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support

May 30, 2021
Not happy
1 out of 5 stars review

I get maybe a few hundred prints

I purchased two of these printers for my office and I’ve had to replace these toner cartridges after a few hundred prints at most. I think it’s too convenient that brother claims up to* 2,300 prints when in regular use we’re averaging 20% of what’s claimed. I bought these printers hoping to save money in the long term and may now have to replace them.

Review from brother-usa.com
Helpful?4Q7XMUZJG8XD13854051564
reply from Brother Customer Service.

We are sorry to hear that you are having issues with the toner yield. Stated page yields for genuine Brother cartridges are based on the ISO testing standards. Third-party cartridges sold as “compatible” for Brother printers may not strictly adhere to the ISO Standard to determine their advertised page yields, therefore they may not be comparable to Brother Genuine cartridges. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.