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Customer reviews for TCL 75" Class S5 Series 4K UHD Smart TV for
TCL 75" Class S5 Series 4K UHD Smart TV
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4.7 out of 5 stars
stars
244 ratings217 reviews
  1. 5 stars84% (205)
  2. 4 stars8% (19)
  3. 3 stars3% (7)
  4. 2 stars1% (2)
  5. 1 star5% (11)

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Showing 71-80 of 217 reviews
Jan 13, 2025
Reviewer name: bob21
2 out of 5 stars
2 out of 5 stars review

Wait for a sale of a better TV

[This review was collected as part of a promotion.] Cheap TV but unbearably bad sound. The Dolby Atmos destroys the audio signal and will create artificial sound drops and will generally ruin any sounds produced by the TV. The picture is also just okay, not sure that I believe the pixel count.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi bob21, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Jan 20, 2025
Reviewer name: SP
1 out of 5 stars
1 out of 5 stars review

Was great... Until it wasn't

I've now had this TV for just over 12 months. For the first 7 months or so the TV was awesome. I was reluctant to get a Google TV as I have had one in the past from another company and had nothing but issues with it. But I had great experiences with the TCL Roku TVs, so I gave this TCL Google one a shot. About 6 months in, it had small light bleed in the corners, but it wasn't noticeable unless watching really dark scenes. Now i have light bleed about two thirds of the top half of the screen, and about a third of the bottom. It is also noticeable during medium lit scenes. When I first purchased the TV, the menu was crisp and fast. Response was fast to my inputs. Now, it takes forever to load anything, if it even loads it at all. Half the apps get stuck on their loading screens, or crash when trying to watch a movie or show, sometimes automatically restarting the entire TV. A few apps I have to go into the settings, manually stop and reopen for them to work. The TV is approximately 20' from the router, showing great wifi connection to a half-gig/second internet service, and fully updated. I am disappointed in TCL and will definitely not be getting another Google TV.

Helpful?4A0RNIET47HK13853966170
reply from TCL Expert

Hi SP,<br /><br />Thank you for taking the time to provide your feedback. We&#39;re sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We&#39;d like to gather more information to better understand what is occurring. Please reach out to us at tclsocial&#64;tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.<br /><br />Thank you,<br /><br />Sara<br />TCL Customer Support

Aug 31, 2025
Reviewer name: Dmi3844847
4 out of 5 stars
4 out of 5 stars review

Ahrjrj

Good but not great, Shy was good with support 455555

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Dmi3844847, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Oct 5, 2025
Reviewer name: Izzybelle
5 out of 5 stars
5 out of 5 stars review

Had a very helpful lady named Cherie She was awesome

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Izzybelle, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 31, 2025
Reviewer name: Josr
1 out of 5 stars
1 out of 5 stars review

Black light bleeding only had it for 4 months need a new one.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Josr, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support

Jan 3, 2025
Reviewer name: Mnd1998
3 out of 5 stars
3 out of 5 stars review

Xbox Problems

[This review was collected as part of a promotion.] Very thankful for Monique to help me get through the problem I was having with my Xbox connecting. All goood now, decent tv. THAN YOU!

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Mnd1998, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Thank you, TCL Customer Support

Nov 9, 2024
Reviewer name: Sonny6485
5 out of 5 stars
5 out of 5 stars review

Great support team

I bought the tv yesterday and i was having a problem getting close captions to come on. I call the support line and Ric helped me and fixed my problem right away. This is a great TV so far.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Nov 16, 2024
Reviewer name: able to fix pixilation
4 out of 5 stars
4 out of 5 stars review

Beautiful picture

The TV picture is great. I have had this TV since July 6, 2024. Today, we woke up and the picture was pixilated. We called in and Andy, a TCL rep took us through a reboot process and it fixed the problem. The picture is perfect again.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Aug 11, 2025
Reviewer name: Florida1$
5 out of 5 stars
5 out of 5 stars review

Sound bar issue

[This review was collected as part of a promotion.] I love the TV and needed help adding sound bar and ANBY was a great help in solving my issue very professionally.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Florida1$, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Mar 12, 2025
Reviewer name: Burnham hill
5 out of 5 stars
5 out of 5 stars review

Carl Burnham

[This review was collected as part of a promotion.] I'm enjoying the new 65" TV on setting up my TV i needed help the rep i got on the phone was very helpful. Louis was very helpful and professonial in solving my problems.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Burnham hill, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support