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Customer reviews for TCL 75" Class S5 Series 4K UHD Smart TV for
TCL 75" Class S5 Series 4K UHD Smart TV
4.7 out of 5 stars
stars
242 ratings215 reviews
  1. 5 stars84% (203)
  2. 4 stars8% (19)
  3. 3 stars3% (7)
  4. 2 stars1% (2)
  5. 1 star5% (11)

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Showing 21-30 of 215 reviews
Jan 20, 2025
Reviewer name: SP
1 out of 5 stars
1 out of 5 stars review

Was great... Until it wasn't

I've now had this TV for just over 12 months. For the first 7 months or so the TV was awesome. I was reluctant to get a Google TV as I have had one in the past from another company and had nothing but issues with it. But I had great experiences with the TCL Roku TVs, so I gave this TCL Google one a shot. About 6 months in, it had small light bleed in the corners, but it wasn't noticeable unless watching really dark scenes. Now i have light bleed about two thirds of the top half of the screen, and about a third of the bottom. It is also noticeable during medium lit scenes. When I first purchased the TV, the menu was crisp and fast. Response was fast to my inputs. Now, it takes forever to load anything, if it even loads it at all. Half the apps get stuck on their loading screens, or crash when trying to watch a movie or show, sometimes automatically restarting the entire TV. A few apps I have to go into the settings, manually stop and reopen for them to work. The TV is approximately 20' from the router, showing great wifi connection to a half-gig/second internet service, and fully updated. I am disappointed in TCL and will definitely not be getting another Google TV.

Helpful?4A0RNIET47HK13853966170
reply from TCL Expert

Hi SP,<br /><br />Thank you for taking the time to provide your feedback. We&#39;re sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We&#39;d like to gather more information to better understand what is occurring. Please reach out to us at tclsocial&#64;tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.<br /><br />Thank you,<br /><br />Sara<br />TCL Customer Support

Jun 14, 2024
Reviewer name: donnav42
5 out of 5 stars
5 out of 5 stars review

Amazing picture and sound quality! Quick set up!

[This review was collected as part of a promotion.] I found the process of unpacking and setting up this TV to be very easy. It took less than 30 minutes to unbox and sign in to our streaming accounts. I was impressed by the picture and sound quality, which is the best I have seen. One feature I particularly love is that it connected to our WIFI, and I can use my phone as a remote, especially since my kids will probably lose the actual remote quickly.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Donna, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your television! Sincerely, TCL Customer Support

Jul 2, 2024
Reviewer name: stepheng44
4 out of 5 stars
4 out of 5 stars review

Perfect tv for the family!

[This review was collected as part of a promotion.] This tv is a great size, very clear image the fact that has all the smart features already included with tv are awesome. You don’t have a fire stick. The sound quality is great and the remote is very cool with a brushed metal look.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Stephen, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support

Jul 2, 2024
Reviewer name: blakeb46
5 out of 5 stars
5 out of 5 stars review

Great TV!

[This review was collected as part of a promotion.] First off for a budget TV this thing has everything you could want, hook it up to your WiFi and start watching! The 4k picture quality is great for what it is and it gets plenty loud, Remote control is sleek and easy to use.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Blake, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support

Jun 15, 2024
Reviewer name: mikel63
5 out of 5 stars
5 out of 5 stars review

BUY THIS TV

[This review was collected as part of a promotion.] The picture on this TV is INCREDIBLE. Being a smart TV there are so many options and apps you can do with it the sounds quality is incredible it is super easy to navigate with the remote and has great connection to my WiFi networks. As a gamer I would highly recommended this TV!

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Mike, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your television! Sincerely, TCL Customer Support

Jun 16, 2024
Reviewer name: sia_m
5 out of 5 stars
5 out of 5 stars review

An excellent TV for your bedroom

[This review was collected as part of a promotion.] TCL 4K UHD TV, I have a 43" diagonal. I love it, it's very bright, light and thin, perfect for my bedroom. The sound quality is also high, the volume is quite strong, you can hear it perfectly even at 6-8, unlike many other TVs. I set it up quickly enough by downloading the Google app. And additionally entering my Wi-Fi password. I also liked the remote control, which has a quick access button to YouTube, which is very convenient for me. TCL also offers a 90-day guarantee for registering on their website, which can be helpful.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Sia_m, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy! Best, TCL Customer Support

Jul 30, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Set up process long but once in TV is great!!!

[This review was collected as part of a promotion.] Great TV for the price and size of the TV. I currently have this TV in my Guest Room and the picture quality of the TV is great for them and was thinking about getting a soundbar for it but the TV itself sounds great. I also have other TCL TV’s I definitely prefer the Roku version compared to the Google as the set up process was a lot longer and the remote on the Roku is smaller which I like better. But overall a great TV!

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Noah, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance, please reach out to us at https://support.tcl.com/contact-us. Enjoy! TCL Customer Support

Jan 13, 2025
Reviewer name: bob21
2 out of 5 stars
2 out of 5 stars review

Wait for a sale of a better TV

[This review was collected as part of a promotion.] Cheap TV but unbearably bad sound. The Dolby Atmos destroys the audio signal and will create artificial sound drops and will generally ruin any sounds produced by the TV. The picture is also just okay, not sure that I believe the pixel count.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi bob21, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Jun 20, 2024
Reviewer name: twilar
5 out of 5 stars
5 out of 5 stars review

The picrure quality is nice

[This review was collected as part of a promotion.] This tv have great picture quality, I had the tv on 20 and it was perfect not to loud not to low connected the tv to Wi-Fi was extremely easy and you can download many apps that you like to use to watch your shows it the remote and skinny has no numbers just straight to the point

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Brandon TCL Customer Support

Hi Twilar, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support

Jan 12, 2025
Reviewer name: Dhanya
5 out of 5 stars
5 out of 5 stars review

Great Support from Berlyn

[This review was collected as part of a promotion.] Had wonderful support from Berlyn when I had questions connecting to home WiFi. She has been so patient and kind with everything and did follow up calls to ensure everything is good and provided her valuable support.

Review from tcl.com
Helpful?4A0RNIET47HK13853966170
reply from Alison TCL Customer Support

Hi Dhanya, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support