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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 131-140 of 222 reviews
Sep 14, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Complete TRASH of mattress, any mattress would be better. BAD do not buy the smell is even worse, should discontinue this item. Now dealing to return

Helpful?30AH1NYCYB8Y13853716325
Aug 4, 2026
Reviewer name: Bo
1 out of 5 stars
1 out of 5 stars review

Don't buy this

This is the first time I've bought something from Sam's that was not as advertised, defective, and poorly made. Very disappointing...and it's taking a long time to return it.

Helpful?30AH1NYCYB8Y13853716325
Jul 29, 2026
Reviewer name: Liza
1 out of 5 stars
1 out of 5 stars review

literally no support. if you want to toss and turn all night and wake up with a super sore back, this is the mattress for you. at least the returns are easy

Helpful?30AH1NYCYB8Y13853716325
Aug 4, 2026
Reviewer name: Jeff
5 out of 5 stars
5 out of 5 stars review

Great overall product

Bought a XL Twin firm and plush mattress, along with the King twin adjustable bed frame. easy set up on all, and could not be any happier, they are great, at half the price of the similar mattress like Nectar.

Helpful?30AH1NYCYB8Y13853716325
Jul 27, 2026
Reviewer name: CHRISTOPHER
3 out of 5 stars
3 out of 5 stars review

Decent, but not worth the $ these cost

This mattress is comfortable, and doesn't sleep too hot, but it had definite dips after just a few months. We are returning it and going back to our old mattress that we luckily saved.

Helpful?30AH1NYCYB8Y13853716325
Jun 12, 2025
Reviewer name: Nicely made
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very comfy

We needed a new mattress and after shopping around and for the price, we decided on this mattress. We are very satisfied and it was a great choice.

Helpful?30AH1NYCYB8Y13853716325
reply from Member's Mark Team

We're so glad you are satisfied with the mattress we appreciate your great rating and recommendation!

Jan 3, 2025
Reviewer name: Ann
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?30AH1NYCYB8Y13853716325
Dec 1, 2024
Reviewer name: Sagging2
1 out of 5 stars
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?30AH1NYCYB8Y13853716325
reply from Performance Sleep Products

Hi Sagging2 - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

Feb 15, 2026
Reviewer name: Patrick
2 out of 5 stars
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

Helpful?30AH1NYCYB8Y13853716325
Nov 7, 2024
Reviewer name: Kimmie
5 out of 5 stars
5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?30AH1NYCYB8Y13853716325
reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)