Thank you for taking the time to get in touch with us about this product, and I do apologize that the product was not to your expectations. We have strict controls to check the quality of our products throughout the manufacturing process, so that they should reach you in the best possible condition. I'm sorry this wasn't your experience with this purchase. It may help to know, the consistency of body wash can become thin and watery if it is exposed to extreme temperatures (hot or cold). It is still safe and effective to use as directed. Please contact us at 1-800-285-5170, so we can speak with you more about this.