Thank you so much for reaching out to share your experience with our Olay Fresh Outlast Body Wash. We truly appreciate your loyalty to our products and it's disappointing to hear that your body broke out in hives and rashes. We understand that this can be a very frustrating experience and not one we would want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for taking the time to get in touch with us about the Olay Fresh Outlast Body Wash, and I do apologize that the product was not to your expectations. We have strict controls to check the quality of our products throughout the manufacturing process, so that they should reach you in the best possible condition. It may help to know, the consistency of body wash can become thin and watery if it is exposed to extreme temperatures (hot or cold). Please contact us at 1-800-285-5170, so we can speak with you more about this.