Hello Sam! We are very sorry for any inconvenience this has caused. Thank you for your feedback. It is greatly appreciated and it plays a very important role in our continuous efforts to improve our products. Please call our customer service at 877-638-7056 so that we can resolve this issue to your full satisfaction.

Hello Searay, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Hello AJ, We do apologize for the problems and inconvenience you had with your Keter purchase. We have customer service available seven days a week 8 am thru 5 pm, EST at 877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en. We can help in resolving any issue to your full satisfaction.