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Sams Club
Customer reviews for Keter All-Weather Grenada Chaise Loungers, Set of 2 for
Keter All-Weather Grenada Chaise Loungers, Set of 2
3.9 out of 5 stars
stars1,204 ratings701 reviews
  1. 5 stars59% (712)
  2. 4 stars12% (146)
  3. 3 stars5% (64)
  4. 2 stars5% (64)
  5. 1 star18% (218)

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Showing 171-180 of 701 reviews
Apr 15, 2023
Tracy3
1 out of 5 stars review

Poor quality control

Already have a set of these that I really like. Ordered another set. First set was missing a piece where back attaches. Second set the primer was showing through on the head and foot area. Third set was the same thing with the paint. Needless to say they don’t want to send me another replacement but the problem is the quality control. I want to recommend this product but because we were sent multiple shipments from a bad batch and not can’t get another set I can’t.

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Aug 3, 2023
Betty2023
1 out of 5 stars review

Do not hold up well, literally!

I bought these chairs in April and did not set them up and use them until June. They are not very sturdy. They are comfortable enough, except when the bottom legs snap off and your lower half hits the deck,lol. The bottom legs snapped off on both chairs within days and with very light use. Needless to say, I would not recommend these to anyone.

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Jul 9, 2022
Mel
1 out of 5 stars review

Won't Last and Keter Customer Service is a No

They look nice but they break and that 2-year warranty by Keter is worthless. I bought them last July used them for 2 months put them away for winter and the back brace that is hollow plastic broke. I have called and written Keter numerous times NO RESPONSE. Don't bother. Spend a little more and get Sam's brand.

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May 31, 2023
NorcalETay
1 out of 5 stars review

Awful chairs!!

These chairs look nice. The seater part of the chair hold up well. But the part you move so you can lay down or sit up and the legs are awful. I don't know who designed these chairs. But the obviously weren't expecting anyone to sit in them. The fact that so many people have said the same thing. And Sam's Club continues to sell these awful chairs to their customers, at this price, shows how much they don't care about their customers. Then try and ship the chairs back when you no longer have the box. Because you weren't expecting them to break within first couple weeks of owning them... Is more of a pain in the butt and I don't live near a Sam's Club. The nearest ones over 2 hours away. I do not recommend these chairs to anybody. Nor would I recommend purchasing them online. And having them ship to you, just makes more of a hassle. When you realize how disappointing they are.

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Dec 10, 2013
TravelAngel14
5 out of 5 stars review

Great set for the money

These where by far the cheapest for a set of 2, that met our expectations and were good value. They are nicely made and sturdy. I wish they had back wheels and tie areas for the cushions. We had to jerry rig our own but other than that, I brought the cushions from Sam's at an unbelievably great price so all up I spend well under $500 for two rattan chaise chairs and very comfortable and pretty chaise cushions.

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reply from Keter-NA

Hello, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jun 15, 2015
darlaplans
4 out of 5 stars review

Nice looking but molded plastic

We ordered these online and out of the 10 we bought, 4 came broken. I immediately called Sams and they are going to send a truck and exchange them. Because I did not see these at the store and just bought them for the value compared to other "resin wicker" loungers, I didn't realize they were actually 100% molded plastic. The CONS: These are not resin wicker they are molded plastic designed to look like resin wicker. They look nice but when you put the legs down, the front row does not lay flat, rather it is on it's tippy toes, which creates a wobbly effect when you sit in them. Not sure how to remedy that. Overall, they are nice looking but you will definitely need a towel under your body as the molded wicker design will leave an imprint. The PROS: They are comfortable, because they are solid plastic they will not rust or leave rust marks on the cement, they are designed to let water run between the molded wicker so they will not mold. They are weatherproof but do not turn them over to stack them or pull them over cement or the plastic will turn white and scratch up. They do stack, but it is basically because you are stacking one loosely on top of the other.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jul 12, 2023
kristiclare76
1 out of 5 stars review

Not durable, cheap

Immediately opening chairs the orange clips were flimsy. After using chairs the clips would fall off and the chairs collapsed easily when moved. I had a teenager weighing about 150 sitting on foot end and it buckled and whole leg piece broke off. Would not recommend. I have returned.

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Nov 3, 2020
hate2shop
5 out of 5 stars review

Verified Purchase

Comfortable and durable at a great price!

Really nice

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reply from Keter-NA

Hello, Thanks for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Mar 27, 2021
Mad Chair Owner
1 out of 5 stars review

The Moving Parts are Terrible Quality

I purchased these chairs approximately 2 years ago. The tiny nubs that hold the back in place and which facilitate the back from laying flat and being placed in the up position are flimsy junk. At least 3 of my chairs have broken and the backs have completely disconnected. It's nice that the Keter folks respond with an apology and a phone number, but good luck getting through to someone. Modify the design and do a recall. That is the appropriate course of action given this systemic problem.

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Jul 5, 2023
jcb
1 out of 5 stars review

Weak Plastic Hinge Pins Sheered Off

Chair-back hinge pins (plastic) are extremely weak and brittle. Had less than a month and two are broken and unusable. I ordered 6 chairs (3 sets of two), and already 1/3 of them are unusable. I am processing a return on these chairs currently. I would not recommend them at all.

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