Tempurpedic customer service is horrible. The bed is good, but the service is terrible. We ordered our bed and base and needed to replace the base. We made several calls to customer service in an attempt to replace the base. We were made many false promises. If we didn't continue to follow up, I believe that our issue would never have been solved. Tempurpedic needs to give their customer service professionals better tools to be able to do their job. As nice as the people were, they were barely able to help us with a simple product replacement.

Slept on our new mattress (ProAdapt 2.0 Hybrid Med.) for a couple of weeks now and am very happy. I'm not waking up with a backache or neck pain. My boyfriend's shoulder isn't hurting when he wakes up. The best part is I'm not falling into a hole anymore. My boyfriend weighs much more than I do and I always had to climb out of the whole in the mattress and cling to the side of the bed. No more, mattress is flat even when he lays down. That alone was worth buying this mattress!

Went shopping for a new mattress for me and my wife both have back issues. Sleep outfitters was our last stop. Dawn Dotson the manager at sleep outfitters was excellent very knowledgeable and helped us choose the right mattress and adjustable frame for us. Very pleased with the experience. From the moment we walked in the door untill the moment we left.

[This review was collected as part of a promotion.] This mattress is a little too soft, difficult to get in and out of and unfortunately too warm to sleep in...I have to keep the temperature very low in the house while sleeping. The adjustable base is a nice added feature and the pillows are very nice. I will be returning the mattress.

[This review was collected as part of a promotion.] I had followed the recommendation of a "known consumer magazine" and bought their top rated mattress in 2019. Less than a year later, that mattress was causing me to wake up with a sore hip. This mattress took care of the sore hip!

I woke up with no pain and there for no headache for the first time in a long time. I slept so comfy and did not sleep hot like I did on my other bed either!! The delivery team were professional and quick. And cleaned up after themselves as well!! BEST NIGHT SLEEP IVE GOTTEN IN YEARS!!

When we first received the product, the bed was a little hard for our tastes but after a couple of weeks it was amazing. We let it air out for a couple of days before sleeping on is and even though they say you don't have to do that, I am glad we did. I have a sensitive nose and was able to smell the mattress when it was first unpackaged but my Wife could not.

At the store the bed felt wonderful but after a few months of sleeping on it regularly....it's not providing me with the best sleep ever. I think the mattress is too firm. Well I'm over 5K in for this bed guess I'm stuck with it now. Wish I had did risk free trials of a few different mattresses for extended periods before committing to this.

[This review was collected as part of a promotion.] I have wanted a Tempur-Pedic for years. I held off due to the pricetag. However, after recently being in an auto accident, I was miserable at night. I would toss and turn and was in extreme pain. I decided it was time for the Tempu-Pedic, regardless of the cost. It has been the best decision I have made and regret not doing it sooner. I sleep incredibly better and it helps greatly reduce my pain. I absolutely love my new bed. Only downside: I never want to get out of it.

In 2 years I've gone through 4 beds. Tempurpedic is my 5th and last. It was a daunting journey after having a bed for 23yrs and it was time for a new one. The problem was trying to adapt to all the new memory foam beds after being on a traditional bed. All I can say is stick with it for at least 2 months. Your body will eventually adapt. With my first foam bed 2 years ago it took me 6 months to adapt. Then I traded it in for a different foam bed due to a defect and that bed caused a major hip injury to flare up. Now 2 beds later I have the Temperpedic and I wish it was my first foam bed. Have to say Temperpedic's foam is completely different than any other I have slept on in the last 2 years. It took me about 4 weeks to adapt and I just stuck with it and now I can't wait to crawl into bed! It's a feeling I can't describe it's just different and my hip is finally happy. My husband also loves it!! I wont go back to any other bed!