1st the customer service is impeccable, by phone, live chat or email. They stand behind their sales and products. The queen mattress is wonderful. It has improved both my wife's and my sleep. We no longer wake-up in the middle of the night. We awake refreshed with no back or shoulder pain. We are so pleased, we just purchased 2 full mattresses. It only took 1 week from store to door. Awesome! Cant wait for the pillows.

I really like the mattress and the service was exceptional. I read some of the other reviews (before the purchase) saying it takes a week to get comfortable with the mattress, but I slept great the first night...I may purchase another for my daughter.

We've had this mattress for about 3 weeks and so far we are loving it! It's firm and supportive, with just enough cushion to make it comfortable for both of us. I wish I'd known about Ghost bed years ago, it would've saved us from years of waking up in pain and constantly tired! Love the pillows too, soft and supportive and love the lavender scent, just wish it lasted longer. Overall we are extremely happy with our Ghost Bed!

We had tried out 4-5 mattresses before we switched to the ghost bed. They were either too soft where you sunk into the bed and woke up with. Bad back or too firm where you'd toss to get comfortable and wake up hurting! Nothing seemed to have the soft but firm feel. Until we ordered our queen and then fell in love and then we upgraded to a king and we realized we weren't getting a good night rest on the bed that was given to us we decided to go back to ghost bed and now we won't ever get anything else!

Its been about a month that we have had our ghostbed. Overall I am very happy with my bed. I am sleeping better and so is my wife. I did a lot of research and comparisons between all the popular beds online nowadays. Ghostbed seems to be the best, not just because it was a little cheaper than the competitors, but the bed itself is just handsdown better. The bed is a little firmer than I expected it to be, although I sleep very well and do not wake up in the night or toss and turn anymore. 2 thumbs up!

I researched like a mad man and found nothing but great reviews. So my husband and I bought the matress, the protector and the foundation and got 3 ghost pillows. The first night I slept horrible. The second night I slept horrible and now, 2 weeks later, I'm still sleeping horrible. I feel like I'm sleeping on the floor. Very disappointed!!

My husband and I LOVE our ghostbed! He used to wake up stiff and sore and not been sleeping well, but ever since we got the ghostbed, he's been feeling great. No more stiff necks or backs. The ghost pillows we got with it are fantastic and make sleeping with our new bed even better. We can't recommend this product enough. Thank you Ghostbed!

I had to get rid of my Tempurpedic mattress as I couldn’t sleep or walk right! It caused me all kinds of pain and discomfort. My GhostBed has me sleeping like I haven’t in years!!! I’m not grumpy, walking normally and wondering why I waited so long! Thanks, GhostBed!!!

Based on the firmness rating we purchased the Ghost Bed thinking it was more to the firmer side. After sleeping on it for a few weeks it falls in the mid range of soft to firm 1 being soft 10 being firmest it is a 5. Everything associated with purchasing the bed was great. We received the bed the next day after ordering. We haven't had it 31 days yet but when that is met we will be sending the bed back. Hopefully the return will be as advertised as no hassles. This bed is a good bed it was just to soft for our comfort. The problem with these beds in a box you just don't know what firmness it will be since there is no standard scale and everybody is different. We went to various websites for testimonials all were different when it came to firmness. We have ordered another bed that is supposed to be firmer.

Ordering a mattress online seemed crazy to me at first. I did tons of research first and even contacted customer service to ask a bunch of questions. I was reassured that I would be satisfied and if I wasn't, there was no liability for me. Just contact them for a refund within 101 nights. It only took me one night to fall in love with my ghostbed though. I will NOT be returning it. My wife even loves it and that's what matters the most. This mattress has done away with the pain I used to wake up with every morning in my shoulder and hip. If you're having doubts, don't. You'll love it! Bryan Monroe, MI