Hello, bzap. Thank you for supporting the Ventev brand and for your feedback. Based on the experiences of consumers like you we have optimized our packaging. You can start the registration process without a bar code by contacting our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. If your experience with our team goes smoothly we kindly request you consider revising your review. Thank you again!

Hello, JE. Thank you for your support of the Ventev brand and for sharing your feedback. The product should not be out of warranty as all Ventev products are backed by either a one-year or lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration

Hello and thank you for supporting the Ventev brand and your feedback. We are sorry that your product experience did not meet our expectations. All our products are backed by a true lifetime warranty and we would love to hear from you. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. If your experience with our team goes smoothly we kindly request you consider revising your review. Thank you again!