Hello, Catharine, thank you for supporting the Ventev brand. We apologize the product experience did not meet you expectations. We have made steps to improve our packaging. If your window mount is not holding in place, there is a chance the lever on the window mount was not activated. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. If your experience with our team goes smoothly we would like to kindly request you consider revising your review. Thank you again!

Hello, Dan. Thank you for supporting the Ventev brand and sharing your feedback. Our goal is to craft a better charging experience and we apologize for not delivering that with your purchase. If you feel the hold is not strong enough it is possible the lever on you mount was not installed correctly. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Frustrated. Thank you for supporting the Ventev brand. We apologize for the inconvenience of the packaging but appreciate your feedback. Based on feedback from others as well as you we will be rolling out optimizations to the packaging. Thank you again.

Hello, Brewer. Thank you for supporting the Ventev brand. We apologize for the difficulty with packaging. We have made steps to improve the packaging. How was your experience with the product? We would love to hear from you - please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. Thank you again for your support and if your experience with our team goes smoothly we kindly request you consider revising your review.