Hello, JE. Thank you for your support of the Ventev brand and for sharing your feedback. The product should not be out of warranty as all Ventev products are backed by either a one-year or lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration

Hello, bzap. Thank you for supporting the Ventev brand and for your feedback. Based on the experiences of consumers like you we have optimized our packaging. You can start the registration process without a bar code by contacting our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. If your experience with our team goes smoothly we kindly request you consider revising your review. Thank you again!

Hello, Cb. Thank you for supporting the Ventev brand. We apologize for the inconvenience of the packaging but appreciate your feedback. Based on feedback from others as well as you we will be rolling out optimizations to the packaging. Thank you again.

Hello, Olp. If you feel the hold is not strong enough it is possible the lever on you mount was not installed correctly. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Don. Thank you for supporting the Ventev brand. We strive to craft a better charging experience and we apologize that in this case we came up short of those expectations. All our products are backed by a true lifetime warranty and we would like to hear more about your experience, please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. If your experience with our team goes smoothly we kindly request you consider revising your review.

Hello, Fani - thank you for supporting the Ventev brand and for sharing your feedback.