Hello, Wendy. Thank you for supporting the Ventev brand and for sharing your feedback. If you feel the hold is not tight enough it is possible the lever on you mount was not installed correctly. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Thank you for supporting the Ventev brand and sharing your review. We strive to craft a better charging experience and always appreciate the feedback!

Hello, Jadkins. Thank you for supporting the Ventev brand and for your feedback. We strive to craft a better charging experience and in this case we fell short. If your window mount is not holding in place, there is a chance the lever on the window mount was not activated. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, George. Thank you for supporting the Ventev brand. We apologize that your purchase did not meet your expectations. We strive to craft a better charging experience and in this case we fell short. If your window mount is not holding in place, there is a chance the lever on the window mount was not activated. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Tim. Thank you for supporting the Ventev brand. Our goal is to craft a better charging experience and we apologize for not delivering that with your purchase. If you feel the hold is not strong enough it is possible the lever on you mount was not installed correctly. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Club Buyer. Thank you for supporting the Ventev brand and taking the time to post your review. We strive to craft a better charging experience and that includes making products with extra strong magnets. If you feel the charger has a defective magnet, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.