Thank you for supporting the Ventev brand and sharing your review. We strive to craft a better charging experience and always appreciate the feedback!

Hello, Jay. Thank you for supporting the Ventev brand. We apologize that your purchase did not meet your expectations. We strive to craft a better charging experience and in this case we fell short. If your window mount is not holding in place, there is a chance the lever on the window mount was not activated. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Cheryl. Thank you for supporting the Ventev brand. We strive to craft a better charging experience and in this case we apologize for falling short of your expectations. Given the title of your post, I am assuming you returned it to Sam's Club but if you have not all our products are backed by a true lifetime warranty. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. Thank you again for your support and if you experience with our team goes smoothly we kindly request you consider revising your review.

Thank you for supporting the Ventev brand.We apologize that your purchase did not meet your expectations. We strive to craft a better charging experience and in this case we fell short. If your window mount is not holding in place, there is a chance the lever on the window mount was not activated. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold.If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registrationFor all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywNWe are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.