Hello and thank you for supporting the Ventev brand and your feedback. We are sorry that your product experience did not meet our expectations. All our products are backed by a true lifetime warranty and we would love to hear from you. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. If your experience with our team goes smoothly we kindly request you consider revising your review. Thank you again!

Hello, Andy. We have a full lifetime warranty and a dedicated customer service team at Ventev. We are very surprised to hear about your experience. Did you register the product and open a warranty claim? If not, we are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Brewer. Thank you for supporting the Ventev brand. We apologize for the difficulty with packaging. We have made steps to improve the packaging. How was your experience with the product? We would love to hear from you - please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. Thank you again for your support and if your experience with our team goes smoothly we kindly request you consider revising your review.

Thank you for supporting the Ventev brand. We apologize that your purchase did not meet your expectations. We strive to craft a better charging experience and in this case we fell short. If your window mount is not holding in place, there is a chance the lever on the window mount was not activated. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.

Hello, Tim. Thank you for supporting the Ventev brand. Our goal is to craft a better charging experience and we apologize for not delivering that with your purchase. If you feel the hold is not strong enough it is possible the lever on you mount was not installed correctly. The lever helps secure the mount to your windshield. The lever is located just above the suction cup. Please flip the lever up, strongly press the suction cup in place on your windshield and depress the lever for a stronger hold. If that does not work, all of our products are backed by a true lifetime warranty. We are happy to replace all defective products. Please contact our customer service team at productsupport@ventevmobility.com or call us at 833-269-2657 from 9AM – 5PM EST. You can also register your product and begin the warranty process online at: https://ventevmobility.com/pages/product-registration For all other issues, here is a helpful link to the product manual online: https://bit.ly/3vDBywN We are hopeful your experience with our warranty process will go smoothly and, if we meet your expectations, we would be thrilled if you would consider revising your review.