Dear Rusty,<br /><br />So sorry to hear that you&#39;re having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe &#43; Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.<br />Thanks<br />Customer Service Team<br />Snow Joe &#43; Sun Joe