Hi jc, thanks for being a loyal customer, and we’re sorry you weren’t happy with the texture of this recent purchase. We take great pride in making this product with USDA Choice beef, and are concerned that your experience didn’t meet our high standards. Please get in touch with our customer service team through souleskitchen.com so we can work to make this right for you.

Hey RhinoW,<br /><br />Thanks for being candid — that’s a rough experience, especially after giving it a second chance. When a product consistently disappoints, it’s not just about taste; it’s about trust. You expected a flavorful, convenient meal and ended up with something you couldn’t enjoy twice. That’s frustrating.<br /><br />John Soules Foods promotes their Angus Beef Fajitas as fully cooked, gluten-free, and seasoned for authentic flavor, but clearly that didn’t translate in your case. Your feedback is valuable not just for other shoppers, but for the brand itself to take note and improve.<br /><br />If you’re open to it, you can share your experience directly with their Customer Care Team or call 903-363-1142. They may be able to offer support or at least take your comments into consideration for future batches.

Thanks for your honest feedback, Yolanda.<br /><br />It’s disappointing when a product doesn’t match expectations, especially one that’s meant to make mealtime easy and enjoyable. Preparing it only to be let down is understandably frustrating, and we appreciate you taking the time to share your experience.<br /><br />If you’d like to talk more about it or see how we might make things right, our Customer Care Team at 903-363-1142 is always available and happy to assist.

Hi Regretful, thanks for sharing your experience. Sorry to hear the texture and flavor missed the mark for you — your feedback really helps.