It sounds like this product fell well short of your expectations. We're sorry to hear the texture and amount of fat and cartilage made it unpleasant to eat. Thank you for taking the time to share these details with us, as feedback like yours helps identify areas where improvements may be needed.

Thank you for your feedback, Martha. We're sorry to hear the Angus Beef Fajitas did not meet your expectations. We appreciate you sharing your concerns about the level of processing and preservatives, and we'll be sure to pass your comments along to our team for review.

That’s definitely disappointing. When a meal doesn’t live up to expectations—especially one meant to be quick and enjoyable—it’s frustrating. Issues with texture like gristle and chewiness, combined with an off flavor that doesn’t resemble steak, can really derail the experience. We’d like the opportunity to make this right. Please feel free to reach out to our Customer Care Team at 903-363-1142, and they’ll be glad to assist.

Just to clarify—while the chicken fajitas have come in a double pack, the steak fajitas have always been sold as a single. It’s a common mix-up since they’re often stocked side by side.

Dear Debi, Thank you for reaching out and sharing your feedback. We’re very sorry to hear that your recent purchase of our Fully Cooked Angus Beef Fajitas didn’t meet expectations. That’s certainly not the quality we aim to deliver, and we understand how disappointing this must have been—especially since you’ve enjoyed the product in the past. We take concerns like yours seriously and will share this with our quality assurance team for review. In the meantime, we’d like to make it right. Please contact our Customer Care team at 903-363-1142 or visit us at souleskitchen.com/contact-us so we can assist you further. Thank you again for bringing this to our attention, and we hope to restore your confidence in our products.