Hello, Maria. <br />Thank you for sharing your feedback. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. Should you need assistance with your ice maker, please contact our partners at Curtis International by calling 800-968-9853. ~R'Shaye

Hello Bob, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />To make firmer/larger/drier ice, use colder water. Tip, let the first couple of batches of ice fall into the water reservoir to chill the water.

Hi Kathy, we are glad to hear you are pleased with your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker.