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Customer reviews for LG 86" Class UR8000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV - 86UR8000AUA for
LG 86" Class UR8000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV - 86UR8000AUA
4.4 out of 5 stars
stars
1,038 ratings905 reviews
  1. 5 stars68% (704)
  2. 4 stars19% (200)
  3. 3 stars6% (65)
  4. 2 stars3% (27)
  5. 1 star4% (42)

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Showing 841-850 of 905 reviews
Jun 28, 2024
Reviewer name: blackdog20
3 out of 5 stars
3 out of 5 stars review

not configurable.

[This review was collected as part of a promotion.] picture and sound are just ok, I haven't found a way to make the picture brighter or the sound (voice) louder, everything is controlled by AI supposedly but it doesn't seem to work properly. and when I turn the TV off then back on, I wish it would go to the home screen instead of going to Sling all the time.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from LG

Hi there. Thank you for reaching us. I'm so sorry to hear that you're feeling frustrated with the picture and sound quality on your LG 65UR8000AUA TV. I can imagine how annoying it must be to not be able to adjust the brightness and volume to your liking, especially when it's supposed to be controlled by AI. First and foremost, I want to acknowledge that we're falling short of your expectations, and for that, I apologize. I understand that having control over the picture and sound settings is crucial for an enjoyable viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

May 19, 2024
Reviewer name: Crag
3 out of 5 stars
3 out of 5 stars review

Alexa smart capabilities disappointing

[This review was collected as part of a promotion.] Very disappointed with Alexa smart capabilities. The only thing I can do with my Alexa echo is work the volume on my LG UR8000 50 inch TV. When I ask for any other applications such as turn TV on/off I get the response “LG TV does not support that”. I had my options down for choosing two brands of Smart TV, I think I've made the wrong choice. More than anything first thing in the morning I just wanted to say “ Alexa turn my TV on” and then last thing at night “Alexa turn my TV off”. I don't think that was asking much. I have spent two days playing with getting Alexa to work for this TV registering re-registering unregistering, thin Q app, at one point Alexa app gave me an on/off capabilities within the app, once TV was turned off within the app it would not turn back on from within the app. And this only happened once when resetting and re-registering it. Also for some reason when it discovers the TV it shows two TVs within the app one said “TV” the others said “LG webOS 2023 TV”. Tried managing devices within the app to use with LG TV made no difference. guess I can look on the bright side, don't have to pick up the remote to change volume, at least for now. most of the time TV shows as off-line or unavailable within the app. Not to mention I do not want to be going in the app that is the whole reason for voice recognition to the echo device.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from LG

Hi, There! We're sorry to hear about the challenges you've faced with the Alexa smart capabilities on your 50UR8000AUA TV. Your feedback is important to us as we continually strive to improve our products and services. We want to ensure that you can fully enjoy the convenience of your smart TV experience. While we regret any inconvenience this may have caused, we'd like to assist you further in resolving these issues. Please feel free to reach out to our support team via our social media channels @LGUSSupport for personalized assistance. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address your concerns. ^James.

Jun 23, 2024
Reviewer name: treker94
4 out of 5 stars
4 out of 5 stars review

It's a TV and that's what it does.

Otherwise, possible issues you may experience are: 1. If auto-update is turned on, you are likely to experience delay from standby to actually able to view a channel due to an update. 2. Even without an update, it takes this model up to 15 seconds to fully power up for viewing a channel.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Apr 2, 2024
Reviewer name: JAS79
4 out of 5 stars
4 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] A good made TV, SO LARGE SCREEN, WHY THE SIDE BY SIDE MODE TO DIVIDE THE SCREEN IN TWO IS SO STRCTLY? WHY CANT I CHOOSE. I.E. ONE SCREEN FOR THE PLAYSTATION AND THE OTHER FOR LOCAL TV. WHY???? DO I NEED AN UPDATE OR DOWLOADING SOME APP?

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Dec 2, 2023
Reviewer name: LG TVs suck
1 out of 5 stars
1 out of 5 stars review

can't stream video from NAS

I am dumbfounded that I am unable to stream video from my NAS to my TV. My "dumb" Vizio TV could do this. I am returning the TV. I can't believe that this simple feature that has been around for years is not present. I guess I'm going to buy a Samsung, Vizio, or TCL TV

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from LG Social

Hi there. We understand your experience falls short of your expectations and we'd like to have a closer look into it! So that we can address any issues you're having, please feel free to reach out to us on Facebook or X. Our handle for both platforms is @LGUSSupport. Don't forget to include your phone number and TV information (model and serial numbers) in your private message to us. We look forward to hearing from you! ^Chris

Oct 14, 2023
Reviewer name: not my thing
3 out of 5 stars
3 out of 5 stars review

Picture quality is good

[This review was collected as part of a promotion.] I find the menu very annoying, the way one has to move around to select Roku or the DVD player. And I object to the "necessity" to have all data of how and what one watches collected and moved on to who knows who, the should be an option only for someone who really want that!

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from Customer Care

Thank you for your feedback on the LG TV (55UR8000AUA). We're glad to hear that you find the picture quality to be good. While your concerns regarding the menu navigation and data collection is surely understandable. We appreciate your feedback and understand the importance of providing options for users who may not want their data collected. We will take your concerns into consideration as we continue to improve our products and services. For the meantime, if you require assistance, you may send us a private message to @LGUSSupport on Facebook or Twitter. We'd be pleased to help anytime.

Mar 27, 2024
Reviewer name: EvieP27
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] I bought this tv because a brand new different model tv of 6 months went out without warning. I had a LG already and when I saw this it was just right for me. I love the size (70) inch, I love the ease of setting it up and I love the picture. I will surely buy another.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Jun 26, 2024
Reviewer name: WiseOwl
2 out of 5 stars
2 out of 5 stars review

Size is great, Tv isn't

[This review was collected as part of a promotion.] We bought this TV about a month ago and have had horrible experiences with it. Updates won't apply to system, Apps channels won't load. We are signed out of apps weekly. The system will boot back to the home page for no reason. It takes several minutes for a page to load only to be told there is no internet when we are using the internet. If we hadn't destroyed the box already it would be returned to the store.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
reply from LG

Hi, there. Thank you for reaching out and sharing your feedback on your LG TV (65UR8000AUA) model. We understand how important it is to have a television that functions flawlessly. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. First, ensure you are connected to your network to fix the connectivity network. Using the remote control, click Settings, then General, and then Network. Now check your wifi connection. For more details, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Jun 15, 2024
Reviewer name: DonPat72
4 out of 5 stars
4 out of 5 stars review

We Like

We bought this because are 50" UHD tv didn't have near as good a picture as this 55" LG did at Sams. We got home and set it up. Picture is Great when I turn it on the first. Then as I get it connected to Xfinity, I notice picture is not as good, it seems the broadcast picture is not as sharp. Prime TV very much better. I think I will have the cable guy come out and see if we are getting the best signal. It is not the TV.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185
Jul 25, 2023
Reviewer name: TLM75
5 out of 5 stars
5 out of 5 stars review

Point and click feature works like a mouse.

Bought this a few days ago to take acrylic painting tutorials on YouTube. Needed a sharp picture for close up pictures. Pictures are perfect and having a built in mouse on the remote makes it fast to move around the apps. No more sequential clicking to reach subject matter. Using this as a monitor and a TV is fantastic either way you look at it. Very happy so far.

Review from lg.com
Helpful?1SKXLQKM4A7X13826921185