Hey there. We love our LG TV and wish we could have the opportunity to have you love it, too. While we wish we could have resolved your matter immediately, We would like to express our gratitude for your business and let you know that we genuinely appreciate it. If you have any questions, please feel free to private message us on social media. We're just a DM away.

We’re so excited to hear that you’re loving your new UHD TV, and that your friends are enjoying it too! It’s fantastic to know the beautiful picture is making such an impact. We’re thrilled to be part of your entertainment experience! 💙 ^Anthony

We’re glad to read that your TV is the perfect fit for your basement setup! If you're looking to take your basement entertainment experience to the next level, you might love pairing your TV with a soundbar. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to assist! ^Jose

Hi there, Michael! At LG, we are committed to providing you with top-notch products and services, and we would like to look further into the issues you are experiencing. To get started, please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and remember to include the model and serial numbers of your television. Our team will take it from there and do everything possible to assist you. ~Rita