Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods

Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods for

Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods

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4.3 out of 5 stars

stars4,850 ratings2,935 reviews

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Jan 4, 2022

Karl

1 out of 5 stars review

Stopped Working After 7 Months

It was great for about 7 months and then one day it would not come on anymore. Very frustrating.

Helpful?

reply from Supplier Response

We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!

Oct 15, 2021

Java Dave

3 out of 5 stars review

I was buying but not after reading reviews

1 in 6 BAD reviews are not good numbers. Do better and I will try next time I need a coffee maker. But this time I will try another coffee maker.

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May 4, 2022

One Yr Old

3 out of 5 stars review

Only One Year Old

I never seen it said to do used every product it recommended and now my machine is stuck in the cleaning mode. Waste of Money i surely dont have

Helpful?

reply from Supplier Response

We're sorry to hear this! In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!

Dec 22, 2022

Rad

1 out of 5 stars review

Bad product

Descale won't turn off even after Descale. Only puts out a littlecoffee If that . Problem after 3 months

Helpful?

reply from Keurig Care

We're sorry to hear about this. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the descale process is complete, the DESCALE notification should turn off automatically. If you followed the correct process for the K-Supreme and are still experiencing this, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.

Feb 7, 2023

none

2 out of 5 stars review

Dont

First one lasted less than two months. Friends lasted 3 months. Stay away from Keurig. Not the product they use to be.

Helpful?

reply from Supplier Response

We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.

Oct 4, 2021

1 out of 5 stars review

Keurig #2

2 keurigs in less than 1 year. Same model same problem. Just followed descaling steps, descaling light stays on, 2 week later stopped working.

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Sep 7, 2022

Carrie320

4 out of 5 stars review

Love this Keurig

I love the features of this machine. I have recently started drinking iced coffee and it is great that I can do it right at home..I just wish this machine was able to make more than 6 oz at a time

Review from keurig.com

Helpful?

reply from Consumer Care

Thank you so much for your kind words. We are so happy you are loving your K-Supreme coffee maker. Enjoy!

Jan 31, 2023

AllenD

1 out of 5 stars review

DESCALE STUCK

The descale light WILL NOT go away, no matter what you do. I use filters & only bottled water, there’s zero reason to descale. But, I did it with their vinegar water and the light remains! Ridiculous!

Review from keurig.com

Helpful?

reply from Consumer Care

Thank you for sharing your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use! If the light remains on after you complete this process, please reach out to our Consumer Care team at 866-901-2739, we are happy to help!

Nov 11, 2022

Shirl47

5 out of 5 stars review

Love it's convenience

It's been many years since I had a keurig and the difference between what I was using is amazing. The new keurig brews so fast! The temperature is perfect and with 5 holes the flavor is so much better.

Review from keurig.com

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Jan 23, 2022

AJC5

3 out of 5 stars review

Coffee Grinds every time!

I can’t make a cup without grinds falling into my cup or the K-cup exploding! I emailed and called Customer service the 3weeks ago and never heard a thing,

Review from keurig.com

Helpful?

reply from Consumer Care

Let's get you some help with your coffee maker. Please call Consumer Care at 866-901-2739 to get started.