Greetings, We realize the situation can be difficult if we don't have a working washer when doing the laundry. We are here to help. I have shared a link below that will walk you through the knocking noise from the washer and offer suggestions on which step to take. Please watch the video and click the embedded "Level the washer" word for additional details. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung washing machine. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

I understand you are frustrated with the situation. If there is anything we can do to assist you. We would be happy to do so. Please feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143749932