Hello Saul, Thank you for sharing your experience with the washer. We would love to discuss how the washer is broken to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146476891) to help our team pull up your information when you message us. Have a great day. ^Charles

Greetings, We realize the situation can be difficult if we don't have a working washer when doing the laundry. We are here to help. I have shared a link below that will walk you through the knocking noise from the washer and offer suggestions on which step to take. Please watch the video and click the embedded "Level the washer" word for additional details. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung washing machine. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly