Hi MKEELE, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand how important washers are, especially if we do some laundry during our busy schedules. We apologize for the inconvenience of the washer not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ Clothes are not clean after using the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Dispenser drawer issues in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01207154/ Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime. https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144733960 Thank you for choosing Samsung. Have a great day. -Trisha-

Hello Kell03! Thank you for taking the time to leave your feedback. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. At your earliest convenience, we would like to communicate with you further to see what assistance can be provided.Facebook Messenger: http://m.me/samsungsupport or Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143867563Thank you for choosing Samsung. ^Nic

Thank you for keeping us posted, Wes. Let's ensure that you enjoy the most out of your washer! Your washing machine may shake and move while spinning, but it should be barely noticeable. You'll also see slight vibration at the beginning of a cycle as it's weight sensing. Please visit these links for details. To help prevent your washer from shaking, here is a guide below: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ You may also watch our youtube video for some tips to quit your washer from vibrating: https://www.youtube.com/watch?v=ywOrH59K9Rw To get the best results when you're doing laundry, it's important to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/ Choosing the wrong cycle for your laundry can cause errors, bad performance, or both. Learn more here: https://www.samsung.com/us/support/answer/ANS00061937/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145198752, to help our team pull up your information. Have a great day. ^Chrystel