Hello DB, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless Steel 26 lb. Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.