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Customer reviews for Tramontina 13-Gallon Step Trash Can, Assorted Colors for
Tramontina 13-Gallon Step Trash Can, Assorted Colors
4.6 out of 5 stars
stars4,292 ratings1,523 reviews
  1. 5 stars82% (3,511)
  2. 4 stars9% (399)
  3. 3 stars3% (137)
  4. 2 stars2% (99)
  5. 1 star3% (146)

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Showing 411-420 of 1,523 reviews
Feb 18, 2022
Truly
1 out of 5 stars review

Hands free opener failed

Very disappointed in the performance of this rather pricy trash can. The foot step opener broke with only gentle use. I loved it until the hands free lever failed. I cannot see a broken part but heard a snap first on one side of the foot pedal and a week later on the other side.

Helpful?4JTEQGMNTVTX13814154658
reply from Customer Support Team

Please contact help.tusa@tramontina.com It might be the pedal that is broken. thanks

Jul 16, 2022
Holly Downs
1 out of 5 stars review

poor quality fabrication

I loved this garbage can until I didn't. Stopped working several months after purchase. I thought it was a great can... so I foolishly tried again. The next can also broke in the same area. It is cheap plastic that is used in the foot push to the metal bars that lift the can lid. The plastic wore down and broke on two cans after a few months of use. I might be wrong, but I expected it to last at least 5 years. LOL truthfully, I wanted it to last forever.

Helpful?4JTEQGMNTVTX13814154658
reply from Supplier Response

We would love to hear more about your experience. Please contact us at help.tusa@tramontina.com Thank you!

May 18, 2023
JustG
2 out of 5 stars review

Nice but pedal mechanism breaks

Very nice looking, and I like the inside liner that you can take out and have nearby when you are preparing ingredients. However, the pedal does not last - it is plastic on the bottom of the unit, and it cracks. So the pedal is useless, you'll need to open the top yourself after a while. I contacted Tramontina a few months ago and they said they would get back to me. They did not.

Helpful?4JTEQGMNTVTX13814154658
reply from Customer Support Team

We apologize for the inconvenience. Please contact us via email at help.tusa@tramontina.com for further assistance.

May 12, 2021
skipwith
1 out of 5 stars review

Poor construction

I like the shape of the can- it fits close to the wall, and the fact that opening the lid is hands free. Unfortunately the foot pedal opening mechanism just doesn't hold up. The last 2 purchased have failed within months of purchase and upon examination, the plastic mechanism connecting the lid to the foot pedal has been made so cheaply that it is destined to fail. We have been purchasing this trash can for a number of years and previous ones took 2 or more years to break- the latest ones fail within months. I will not be purchasing this anymore and am researching for replacements that have a lid that does not require opening with hands.

Helpful?4JTEQGMNTVTX13814154658
reply from Customer Support Team

We would love to hear more about your experience. Please contact us at help.tusa@tramontina.com so that we can properly handle your case. We sincerely appreciate your feedback and look forward to hearing from you! Tramontina Customer Service

Sep 5, 2022
Lady J
5 out of 5 stars review

Absolutely Love the Bronze!!!

Nice size and elegant trash cN in the bronze. It has an inner trash can loner to pull out and keep bag on inside but I put mine old style way for first use. It was tight but worked. It looks elegant in my bronze accented kitchen. I am soooo glad I went ahead and brought this trash can. The price was more than I wanted to pay but much more reasonable than other trash cans made like this! Thanks

Helpful?4JTEQGMNTVTX13814154658
Nov 2, 2021
Lori
1 out of 5 stars review

waste of money

I’m so unhappy with my purchase. You step on the foot pedal gently, yet it flys open smacking the counter above. I’ve moved it further and further away to prevent this, so it basically has to sit in the middle of the room. In addition, the finger prints!! Constantly cleaning this thing! It’s maddening! Total waste of money!

Helpful?4JTEQGMNTVTX13814154658
Jan 15, 2021
kb
1 out of 5 stars review

Doesn't last

This is a great looking can and I loved it but after a few months it broke. The regular use of the the pedal broke the plastic piece that it is attached to and the lid could no longer be opened by it. Also, not repairable. We tried to use a plastic bonding material but that too broke loose after a few days. Now I have to buy another can. Not happy.

Helpful?4JTEQGMNTVTX13814154658
reply from Supplier Response

We would love to hear more about your experience. If you can, please contact us at help@tramontina-usa.com so that we can properly handle your case. We sincerely appreciate your feedback and look forward to hearing from you!

Feb 15, 2022
Tom
1 out of 5 stars review

Foot step broke after a couple months (Plastic)

The foot lever broke after a couple of months. We began using the other side of the step extra gently and got a few more months out of it. Finally, it snapped completely rendering it useless. I contacted Tramontina CS and their response was to buy the foot mechanism for 17$. I asked them about the warranty due to the short time it lasted. They simply said they wouldn't and that I would need to buy the part myself. It was so rude.

Helpful?4JTEQGMNTVTX13814154658
reply from Customer Support Team

Thank you for the feedback. If you would like us to review your case please send a note to help.tusa@tramontina.com

Dec 28, 2022
SaintRemy01
1 out of 5 stars review

Horrible smell when opening

Interior trash receptacle is made of styrene plastic, not rubberized like most. Beware, if you leave this in a warm space, near any warm room whatsoever, it will begin to omit a toxic odor of styrene when opened, not the smell of the garbage deposited within. This is a glue like odor, and almost made me pass out and my eyes water. I am reporting it to the Consumer Protection Agency for review. This item perhaps should be recalled, and have the interior plastic receptacle replaced!

Helpful?4JTEQGMNTVTX13814154658
reply from Customer Support Team

We apologize for the inconvenience. Please contact us via email at help.tusa@tramontina.com for further assistance on your case.

Apr 6, 2021
Dave
1 out of 5 stars review

Poor quality

Bought 2 if these and the color on lids just peels off. This is the 2nd replacement of the lids and the same exact thing is happening. Must be a manufacturer defect in the finish. Do not buy this trash can in a colored finish or it will look like this is less than a year.

Helpful?4JTEQGMNTVTX13814154658