Hello, We’re grateful for your feedback! We’re really sorry to learn about the inconvenience you experienced with your Ninja Foodi that resulted in your return. We hope you’ll think about giving our products another chance in the future!Kind regards, Ninja Kitchen

Hi Kyra,<br /><br />The smoking you’re experiencing with your meatloaf could be due to factors such as cooking temperature, food placement, or grease buildup. Please refer to the Owner’s Manual for your Flip Toaster Oven to ensure all instructions are being followed correctly.<br /><br />Kind regards,<br />Ninja Kitchen NA

Hi Reno,<br /><br />Thank you for your feedback. We sincerely apologize for the experience you’ve had while trying to place your order. This is not the experience we want Ninja customers to have, and we understand how frustrating this must be. Please contact Sam’s Club customer service at 1-888-746-7726, available Monday through Sunday from 7:00 a.m. to 11:00 p.m. CT to be further assisted.<br /><br />Kind Regards,<br />Ninja Kitchen NA

Hello, Thank you for taking the time to leave a review.We're so sorry to hear that the lights in your Ninja Foodi stopped working. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure it works as it should. Please contact us at 1-800-365-0135, so we can take a look into this. Kind regards, Ninja Kitchen

Hi AOS, <br /><br />Thank you for sharing your experience with the Ninja Foodi 9-in-1 Digital Air Fry Oven. We’re glad to hear you found it fantastic for cooking, but we’re sorry to learn that cleaning the unit and removing the tray system has been challenging. <br /><br />To make cleaning easier, we recommend allowing the oven to cool completely before attempting to remove the trays and using a damp, non-abrasive cloth or sponge to clean splatterings. For hard-to-reach areas, a soft brush or toothpick can help remove residue gently. <br /><br />We value your feedback and will share your comments about the cleaning process with our team for review. If you have any additional questions or need assistance, please feel free to reach out to us at 1-800-365-0135. <br /><br />Kind regards, <br />Ninja Kitchen Team