Great product

So comfortable

I have spent years trying to find the right pillow for people with long achy necks and shoulders like me and this pillow has stopped the pain in my shoulders and neck. In fact, I love this pillow so much I bought a second one. Some say this pillow has a slight odor to it. What I did was air it out for a day or so then slip a cotton pillow protecter on it plus a pillow case it is fine now. This pillow is very soft and conforms to my neck and head perfectly and I get a wonderful nights sleep. I've had my pillow about 3 weeks and love it. Thanks Sam's Club and Serta for carrying this wonderful pillow.

Uncomfortable pillow

I've bought this pillow a few times, every 2 or 3 years. They've been very good, up until the most recent purchase. The density of the foam is quite different now, quite a bit softer, so your head sinks in more and the pillow doesn't feel as thick as it used to be. It may work fine for some people, but I need that thickness to align my head properly and take some of the weight off my shoulders (when sleeping on my side). I returned mine.

Very soft pillows

Two pillows arrived in separate boxes. Both had mold/water damage/stains/something on the pillows. I will be returning both.

Pillow is minimum 4" thick and up to 6" at widest point!! Does NOT compress with weight of head!!! Only 2" at gusset, which is irrelevant!!

It's well made and keeps it shape. I sleep quite well, no more crushed ear in the morning and less neck kinks.

This pillow is awesome. My husband loves it. It is about 6 inches high when you take it out of the box, instead of 3 inches.