Hello there,<br /><br />I’m so sorry that you received your cartridge in such a poor condition. This is certainly not the satisfying and reliable experience we want to offer our customers, and I would like to apologize for that. That said, let me see if I can help you.<br /><br />Please contact your Vendor. You can find all the information about the Walmart return process here: <br />help.walmart.com/app/answers/detail/a_id/3228/~/returns%2C-replacements-and-refunds#<br /><br />Furthermore, if the genuine defective cartridge is not replaced by the Vendor/Seller (and it is still within the warranty/expiry date on the cartridge) please contact us at: support.hp.com/us-en/contact-hp<br /><br />Kacper<br />HP Care<br />hp.com/support