Customer reviews for Serta Motion Air Adjustable Base

Customer reviews for Serta Motion Air Adjustable Base for

Serta Motion Air Adjustable Base

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4.1 out of 5 stars

stars496 ratings230 reviews

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Showing 171-180 of 230 reviews

Aug 14, 2021

Marticia

3 out of 5 stars review

Serta Motion Air King Adjustable Base

We just installed our King size Serta Adjustable base on 8/13/2021 which was a gift from our sister. When installing the adjustable base we noticed that one of the areas in the base where the bolt was put together was extremely bent. I've included a picture. This did not affect the adjustable base frame from functioning correctly so at this time we will not be returning the base. Base is very heavy to return return to the store. I'm hoping that if this piece of metal breaks in the future that it will be covered under the 10 year warranty.

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reply from Serta Team

Hello Marticia, thank you for sharing your experience. We are sorry to learn of the quality issue present in your base. Please contact us so we can get more information to explore potential solutions. Thank you.

Jun 24, 2021

Mar

5 out of 5 stars review

BEST NIGHT OF SLEEP

I have a heart condition and take a fluid pill. After sleeping on this bed with a 12" Posture- Pedic mattress, I did not have swollen ankles which I had for the past two years. The elevated headboard was great for watching TV and great for my heart. Thank you for this wonderful frame at the best price that I could find. Thank you Sam's Club!!!

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Feb 22, 2021

Stacy

5 out of 5 stars review

Verified Purchase

Great product but it came with a broken part.

I love it.

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Jul 11, 2021

1 out of 5 stars review

do not buy i keep getting the run around the bolts do not match and paint was scrapped off bottoms liked it was used

Helpful?

reply from Serta Team

Hello kk, we are so sorry to hear that you have not had a good experience with your Serta base. Please contact us at 1-888-557-3782 Monday to Friday, 9am-5pm (ET). Thank you.

Jul 19, 2022

2 out of 5 stars review

Not working

We bought this and put it together and it's not working at all and our new mattress is coming in the morning what do I do now?!

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reply from Serta Team

Hi- I'm sorry this has been a frustrating experience. Please reach out to our Serta call center at 385-256-9674 so they can assist you with a replacement ASAP.

Feb 23, 2023

remote

2 out of 5 stars review

remote and no support

The bed works ok- but we only had it for less than a month and the remote quit working- Can't find anyone to tell me where to get a replacement-

Helpful?

reply from Serta Team

Hi there. Thank you for taking the time to share your experience. We're sorry to hear that you've had difficulty acquiring a replacement remote and are happy to help.Please know that Ergo Motion is the manufacturer of our Serta adjustable bases, so they'll have access to the part you'll need. You can contact them directly by phone at 1-888-550-3746 or e-mail at info@ergomotion.com.We hope this helps! Best, The Serta Team

Sep 22, 2021

Jeff Tucker

3 out of 5 stars review

Damage in delivery

Came home to find bed frame in yard partly open with frame bent and small hope in bed. Doesn't effect operation just hope hope doesnt get any bigger.

Helpful?

reply from Serta Team

Hello Jeff, thank you for taking the time to leave a review. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-557-3782 Monday to Friday, 9am-5pm (ET). Thank you.

Feb 21, 2021

Judy

5 out of 5 stars review

Verified Purchase

Works great

Great deal.

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Sep 13, 2021

Michelle

5 out of 5 stars review

Verified Purchase

Very Adjustable

Works Great!

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Feb 6, 2021

4 out of 5 stars review

Verified Purchase

Almost perfect

It's a little slow.

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