Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress

Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress for

Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress

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4.2 out of 5 stars

stars713 ratings416 reviews

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Feb 13, 2021

Terri

1 out of 5 stars review

Verified Purchase

Frozen

I ordered my Zinus online from Sam’s Club. My mattress came frozen and has yet to reach a full 12” after two weeks. It is a heavy mattress and would’ve impossible to send back or return to a Sam’s Club. Hoping it will slowly expand to a full 12”. We have purchased three of these mattresses over the years but first one from Sam’s

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reply from Zinus

Hi Terri, We are sorry to hear about your mattress. If you are outside of your return period, please reach out to Zinus Customer Support by reaching us at support.zinus.com. Thank you.

Aug 30, 2021

Grace

4 out of 5 stars review

Verified Purchase

great for the price—few concerns

it’s been a great bed so far. very comfortable. the downsides are that it never fully rose around the edges. there is about a two to three inch ring around the mattress that is lower than the center of the bed. I also noticed it seemed to lose quite a bit of firmness after just a few weeks.

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Sep 30, 2022

Dannyboy651

5 out of 5 stars review

Verified Purchase

Great buy at a very reasonable price.

We found it to give us a restful sleep. We put ours into our camping trailer in replacement of a simple two inch foam mattress; where we used to find it difficult to rest due to feeling the board underneath, we found great rest for several nights of camping!

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Dec 12, 2022

Ashley

4 out of 5 stars review

Verified Purchase

Good for a spare room or a child

Your body sinks into it but it’s pretty stiff. Once you’re sunk in it’s not easy to shift around. You kind of have to lift your body up and stay in the same spot as you reposition because to scoot over or roll you just feel like you’re falling back into the spot you were just sunk into to. I’d say it doesn’t support the heavier portions of your body very well and you end up with pressure in lighter areas, like the arch of your lower back is forced upward while your bottom and torso sink in.

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Jun 28, 2020

Hugh

5 out of 5 stars review

Verified Purchase

Best bsnd for the price

Great all around, unboxing was easy, came to full size in a few hours, chemical smell was very mild and gone the second day. Very comfortable matress is firm and soft. I'm 240 pounds and ex‐wife is 360 both of us agree it is one of the best mattress's we have ever owned. Now it's time to get her on her own and off my bed, lol

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Jul 24, 2021

1 out of 5 stars review

Verified Purchase

Don’t recommend

We bought 2. Neither expanded correctly. Had to replace both.

Helpful?

reply from Zinus

Hello, We are sorry to hear about your mattresses, if you have any further questions or concerns please reach out to Customer Support at 800-613-1225, Thank you.

Dec 9, 2016

Karen 65

3 out of 5 stars review

Verified Purchase

Good but too warm

I like it but it seems to my My husband and I too warm

Helpful?

reply from BetterZZZZ

We also sell mattresses with gel infused memory foam to assist with heat built ups. We would like to assist with a recommendation, please contact us at customerservice@zinusinc.com or call us at 800-613-1225.

Jan 2, 2022

Sheri

1 out of 5 stars review

Verified Purchase

Did not expand

Did not expand pass 5 inches and it was supposed to be 12. I let it sit for 5 days.

Helpful?

reply from Zinus

Hello Sheri, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Aug 19, 2022

5 out of 5 stars review

Verified Purchase

Love this mattress!

We are very happy with this mattress! It is thick, sturdy and soft at the same time. Very comfortable to sleep on and I would buy again!

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Nov 1, 2021

Lynn

1 out of 5 stars review

Verified Purchase

Not for us

The memory foam was not for me at all, it was hard. An didn’t like pop right back up when I turned it was weird.

Helpful?

reply from Zinus

Hello Lynn, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.