Hi Marinitaalva, thank you for taking the time out of your day to review your Samsung Galaxy Buds2. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers as we remain committed to constant innovation. Our goal is for each of our customers to feel like they are having the most ideal experience with our products every time they are used. When you have some availability in your schedule, please visit the Samsung website and review the articles titled, "How to wear your Samsung earbuds" and "Attach the earbud tips on your Galaxy Buds Pro, Galaxy Buds2, and Galaxy Buds2 Pro" to help you get the perfect fit. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Feel free to reach out to Samsung Support if you would like further assistance, if you have questions, or would like to share any additional feedback. Thank you for being a valued Samsung customer. - Debra

Hey there HH, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Experiencing discomfort with earbuds, whether they're too tight or too loose can be frustrating, especially during activities like jogging or when enjoying music. Samsung earbuds offer a solution to this common problem. If you find the fit isn't perfect, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity, please take a moment to review "How to wear your Samsung earbuds" to discover how you can achieve the best fit for your earbuds. Also check out, "How to locate your Galaxy device with SmartThings Find" to help locate that lost earbud. If you would like any further assistance or if you have any questions for us, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra

Hey 44, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2. Your additional earbud tips should be located inside of your original Galaxy Buds2 box. If for some reason they are not present, please feel free to reach out to Samsung Support for further assistance. Thank you for being a trustworthy Samsung customer. - Debra