Hi Marinitaalva, thank you for taking the time out of your day to review your Samsung Galaxy Buds2. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers as we remain committed to constant innovation. Our goal is for each of our customers to feel like they are having the most ideal experience with our products every time they are used. When you have some availability in your schedule, please visit the Samsung website and review the articles titled, "How to wear your Samsung earbuds" and "Attach the earbud tips on your Galaxy Buds Pro, Galaxy Buds2, and Galaxy Buds2 Pro" to help you get the perfect fit. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Feel free to reach out to Samsung Support if you would like further assistance, if you have questions, or would like to share any additional feedback. Thank you for being a valued Samsung customer. - Debra

Good day Steve, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2. You won’t need to buy new Galaxy Buds if you've misplaced them because the Galaxy Wearable app makes finding them super easy. Your earbuds must be charged and connected to the app on your phone or tablet in order to locate them. On your phone or tablet, navigate to the Galaxy Wearable app. Tap Find My Earbuds; the SmartThings Find feature will open. The most recently recorded location of the earbuds will appear. Tap Ring, and then tap Start to make the earbuds play a beeping sound so they're easier to find. You can also tap More, and then tap Navigate to open up Google Maps and see directions to your earbuds using GPS. Or, use the SmartThings Find website. If the buds are out of Bluetooth range (32 feet), or if their battery is dead, the app will show the earbud(s) as disconnected and will not be able to locate the earbud(s). Additionally, the earbuds may not beep if there are foreign substances or debris blocking the IR sensor. This function cannot be used to locate a missing charging case. Take a look at, "How to wear your Samsung earbuds" to achieve the perfect fit for your Buds2 in the future. Please do not hesitate to contact Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra