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Customer reviews for Tramontina 13-Gallon Step Trash Can, Assorted Colors for
Tramontina 13-Gallon Step Trash Can, Assorted Colors
4.6 out of 5 stars
stars4,315 ratings1,546 reviews
  1. 5 stars82% (3,525)
  2. 4 stars9% (400)
  3. 3 stars3% (139)
  4. 2 stars2% (103)
  5. 1 star3% (148)

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Showing 41-50 of 1,546 reviews
Dec 15, 2020
LidaD
1 out of 5 stars review

Rusting Lid

While the exterior of the trash can remains pristine, the under side of the lid is rusting. I reached out via email to the manufacturer, Tramontina, several times over the past week. Their first response was a very genetic one, listing the various reasons why rust occurs: *trash can be located in a services area with higher humidity and lower frequency maintenance/disposalwaste is not taken out on a regular basis *waste touching the lid *lid not being wiped on a regular basis *gases produced by organic waste is corrosive therefore it can cause rust. They then asked how long ago I purchased it. Although I immediately replied, I have yet to hear back from the. I followed up with two emails.

Helpful?4JTEQGMNTVTX13774172396
reply from Customer Support Team

We would love to hear more about your experience. If you have not heard back from Tramontina Customer Service, please send us an email to help@tramontina-usa.com so that we can properly handle your case. We sincerely apologize for the delay in responding to your request and truly appreciate your feedback. We look forward to addressing your concerns.

Sep 27, 2024
MarthaS
1 out of 5 stars review

Rusting

Purchased two of these in charcoal color. Top inside lid is rusting around the lip. These cans were used in the kitchen under normal wear and tear. One is garbage. One is Recycle. Tried to return to Sam's Club in Riverview, FL where they were purchased, they stated that that they are not covered under the Sam's warranty listed on this product page which states: "Return this item for a full refund or replacement at anytime. Restrictions apply. Read the full policy." I contacted Tramontina but have not received a response yet. I do not recommend this product.

Helpful?4JTEQGMNTVTX13774172396
reply from Customer Support Team

We apologize for the inconvenience. Please contact us via email at help.tusa@tramontina.com for further assistance. Thank you!

Jul 5, 2023
Michael
4 out of 5 stars review

Lasted a good while.

Enjoyed this for a number of years. Maybe 4-5 years? It was a little awkward to clean at times. It worked well. I thought I might be able to contribute some feed ack in this review to improve the model's weak point. The stepping platform underneath operates over a solit metal pin fulcrum. The stepping platform is what eventually failed. It cracked along the fulcrum. I have taken pictures with model number and plastic mold documentation.

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Mar 30, 2021
KD
5 out of 5 stars review

Verified Purchase

Sturdy

Love the color, built very sturdy

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May 25, 2022
terryf150
4 out of 5 stars review

Verified Purchase

No touch - great can

Love the color - just find a place and don't touch

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Feb 28, 2024
Nathalia V
5 out of 5 stars review

Verified Purchase

Trash bin review

Love trash bin! It doesn’t slam and has slow close mechanism.

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Jun 15, 2022
Nita
2 out of 5 stars review

Verified Purchase

Great color 2 dents

I love the color it matches perfectly but it had two dents in it when it arrived.

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Sep 24, 2023
Lj
5 out of 5 stars review

Verified Purchase

Trash can for anywhere

Perfect size seems durable easy to clean we purchased 2 and so far so good

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Oct 13, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Great product.

The lid closes softly but still makes a little bit of a sound. It’s big in size but not huge. The 13 gal bags fit well but hard to tuck in on top.

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Oct 12, 2023
Southie
1 out of 5 stars review

Arrived scratched and lid does not close all the w

Arrived scratched on lid. Plus the door does not close all the way. I wished I could post a video and photos. No idea why, it was well packed and protected which tells me that it happened in the manufacturer's before being boxed!

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reply from Customer Support Team

We apologize for the inconvenience. Please contact us via email at help.tusa@tramontina.com for further ssistance.