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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,188 ratings3,789 reviews
  1. 5 stars57% (4,682)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (505)
  5. 1 star12% (951)

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Showing 2,801-2,810 of 3,782 reviews
Jan 28, 2024
Reviewer name: Deric
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great back and neck support

Yeah I'm glad I bought these pillows! Very comfortable and supports my back very very well.

Helpful?54IPP9DRL5JC13767370453
Jul 2, 2025
Reviewer name: Pat
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfort but no coolness

Love the comfort of the pillow, but have not felt and coolness at all since buying it.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Jan 6, 2024
Reviewer name: Vcp
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not cooling gel!

I’m not impressed with these pillows. The advertisement doesn’t not match the quality.

Helpful?54IPP9DRL5JC13767370453
Aug 25, 2025
Reviewer name: LJJ
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Lumpy

Lumpy, uncomfortable… not for me. But dog likes it…

Helpful?54IPP9DRL5JC13767370453
Aug 27, 2024
Reviewer name: Staycee2
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Dorm Room Must Haves

Perfect for the hot climate

Helpful?54IPP9DRL5JC13767370453
Jul 16, 2025
Reviewer name: Pinkie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pillows

They're not cooling. They're very uncomfortable and hard. Don't like these pillows.

Helpful?54IPP9DRL5JC13767370453
Jun 2, 2023
Reviewer name: Jm
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don't waste your money

Horrible pillows. Went flat with in a week.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you for taking the time to review your pillows. Your feedback is very valuable to us. What you are describing does not sound normal. We recommend either doing a return or exchange with your original purchasing store to swap out the pillows. Or you can also file a warranty claim with our licensee partners that craft our Memory Foam Pillows, FXI. They handle customer warranty claims and can be reached at 888-999-0499 or by email at customerservice@sleepinnovations.com. We hope this helps!

Dec 8, 2017
Reviewer name: Helen
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I bought these for Christmas gift, it seems to be but not my Style!

Helpful?54IPP9DRL5JC13767370453
Mar 15, 2025
Reviewer name: B Herbert
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Okay for price

Very firm, doesnt stay cool long.

Helpful?54IPP9DRL5JC13767370453
Oct 20, 2020
Reviewer name: Crinda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wonderful nights sleep !

Great pillow, holds the shape through the night. Fluff in the morning and good for another night.

Helpful?54IPP9DRL5JC13767370453