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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,885 ratings3,681 reviews
  1. 5 stars57% (4,526)
  2. 4 stars15% (1,193)
  3. 3 stars10% (792)
  4. 2 stars6% (475)
  5. 1 star11% (899)

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Showing 1,881-1,890 of 3,676 reviews
Jun 9, 2026
Reviewer name: Betty
1 out of 5 stars
1 out of 5 stars review

Terrible pillows

Terrible pillows. Went flat after 4 nights. Did not feel any cooling at all! Waste of money.

Helpful?54IPP9DRL5JC13767370453
May 10, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not comfortable

Got rocks in less than a month

Helpful?54IPP9DRL5JC13767370453
Mar 15, 2023
Reviewer name: Tori
1 out of 5 stars
1 out of 5 stars review

flat in a week

These are not the same quality of pillows from Serta. They were both flat in a week. Thankfully I had an old serta pillow that I was able to take some of the molding and put in these.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Tori! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't what you were hoping for. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. The team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Dec 17, 2018
Reviewer name: Ed H
1 out of 5 stars
1 out of 5 stars review

The Stink (Smell) of this pillow is too much

AVOID - I purchased these and when I got them, the stink is just too much. I let them breath for days and they still stunk. I could not sleep on these. I returned them to the store weeks later.

Helpful?54IPP9DRL5JC13767370453
Feb 16, 2024
Reviewer name: Rymel
1 out of 5 stars
1 out of 5 stars review

Smells disgusting

These smell so bad! They’re also uncomfortable and go flat when you put your head on them. The chemical smell hasn’t gone away it’s like a nasty petroleum bug spray smell

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Aug 14, 2024
Reviewer name: Claudia
1 out of 5 stars
1 out of 5 stars review

Pillow

I bought a few days ago for daughter She said it is no good was bunched up, it does not stay flat it clumps together The inside is chunks of foam Does not cool.

Helpful?54IPP9DRL5JC13767370453
Oct 2, 2022
Reviewer name: fdhsfgf
1 out of 5 stars
1 out of 5 stars review

Crap

Bought a few months back and did not use them for even a month. No support, goes flat as soon as you lie your head down. They made my neck and shoulders hurt. Threw them away

Helpful?54IPP9DRL5JC13767370453
Aug 25, 2025
Reviewer name: Unhappy customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

not a good buy

Not comfortable

Helpful?54IPP9DRL5JC13767370453
Oct 20, 2025
Reviewer name: Joe
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Joe

Just ok

Helpful?54IPP9DRL5JC13767370453
Sep 2, 2025
Reviewer name: Doug
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quality product

Nice pillows

Helpful?54IPP9DRL5JC13767370453