We are very sorry to hear about the mishap that the weather caused your unit. Please call customer care; they can help you with replacement parts. 1-866-761-0070.

Miranda,<br />Thank you for sharing your view regarding this canopy. Before purchasing a new canopy, we ask that you contact our Customer Care Center. Your canopy has one (1) year limited warranty and we can make your canopy whole again in no time. We are committed to giving you the best service available so call (866)761-0070 and we will assist you immediately.

We appreciate you taking the time to review our Member's Mark 10'x10' Instant Canopy. We aim for 100% satisfaction. We would like to know how the canopy completely broke down. Please call our Customer Care line at 866.761.0070. Your call will be escalated to the Vice President of Sales & Marketing. Thank you.

Good morning, Please contact Customer Care at (866)761-0070, we would love to discuss your reason for this review in detail and correct any defects the unit may have.

Good morning,<br />Please return this item to your local Sam&#39;s Club for an exchange. We apologize for any inconvenience but you do have a one year limited warranty and since this is a new purchase we want you to be 100% satisfied. Also please alert the Sam&#39;s Custom Service that you did reach out to the Manufacturer and we have instructed you to exchange this item. If there are any issues please have them reach out to our Customer Care &#64; 866.761-0070

Thank you for the 5-star recommendation, Laurie!

We appreciate your feedback and 5-star recommendation of our canopy, Debbie!

Thanks for sharing your positive experience with the canopy, Hal!