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Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress for
Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress
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4.2 out of 5 stars
stars
713 ratings416 reviews
  1. 5 stars65% (461)
  2. 4 stars14% (99)
  3. 3 stars5% (38)
  4. 2 stars4% (30)
  5. 1 star12% (85)
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Showing 41-50 of 416 reviews
Nov 27, 2023
Reviewer name: larla8464
5 out of 5 stars
5 out of 5 stars review

Surprisingly comfortable

We desperately needed a new mattress and this one came highly recommended. I’ve never purchased a mattress from a big box store so I had low expectations. Well I was wrong. This is one of the most comfortable and price friendly mattresses. I could even move it myself!

Incentivized Review
Helpful?6SL67XN713XC13758761251
Jun 8, 2022
Reviewer name: bad back
3 out of 5 stars
3 out of 5 stars review

good for a memory foam trial

I loved it at first so if your new to memory foam and want to try it but don't want to waist money on the experiance it's fine but it's not a long lasting investment. After 3 years it started breaking down and we are ready for a new better built one.

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Oct 1, 2020
Reviewer name: GR
1 out of 5 stars
1 out of 5 stars review

De shaped

I purchased two full size mattress and were good so ordered a king sized which delivered in folded and cycled with Heavy plastic wrap and made all corners dumped and pressed looks not a normal and no use of this since all four corners are like 6-8 inches while mattress is of 12 inches so no one can sleep on very uneven mattress I am very disappointed

Helpful?6SL67XN713XC13758761251
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with the Green Tea memory foam mattress. If you are still within your return time frame with Sam's Please reach out to their Customer Service team for further assistance at 1-888-746-7726. They would be happy to look into this matter further. Thank you.

Nov 19, 2021
Reviewer name: Rhonda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I'm disappointed.

Just received this mattress about a week ago and it has failed to decompress. I contacted Sam's Club and they are in the process of issuing a refund and am waiting to find out how to return it as I am unable to rebox it. I ordered pretty much the same mattress several years ago and loved it.

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Feb 11, 2020
Reviewer name: Jim and Teresa
1 out of 5 stars
1 out of 5 stars review

Beware warranty issues

Bought this 8 months ago and within 5 months started noticing a high spot in the middle. Tried rearranging sleep habits to minimize this to no avail. Notified manufacturer to start a warranty claim. Their process requires photos to substantiate. Memory foam returns to original appearance, however it doesn't show the density change that is creating the "hump" in the middle. Laying on the mattress for 10 seconds would show mattress is defective. Photos don't show it. Warranty is useless.

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reply from Zinus

Hello Jim and Teresa, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. You can include photos and or video clips highlighting the defects. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Jul 24, 2021
Reviewer name: CW
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don’t recommend

We bought 2. Neither expanded correctly. Had to replace both.

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reply from Zinus

Hello, We are sorry to hear about your mattresses, if you have any further questions or concerns please reach out to Customer Support at 800-613-1225, Thank you.

Jan 2, 2022
Reviewer name: Sheri
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Did not expand

Did not expand pass 5 inches and it was supposed to be 12. I let it sit for 5 days.

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reply from Zinus

Hello Sheri, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Dec 9, 2016
Reviewer name: Karen 65
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good but too warm

I like it but it seems to my My husband and I too warm

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reply from BetterZZZZ

We also sell mattresses with gel infused memory foam to assist with heat built ups. We would like to assist with a recommendation, please contact us at customerservice@zinusinc.com or call us at 800-613-1225.

Nov 1, 2021
Reviewer name: Lynn
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not for us

The memory foam was not for me at all, it was hard. An didn’t like pop right back up when I turned it was weird.

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reply from Zinus

Hello Lynn, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

Nov 3, 2020
Reviewer name: Dawn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

Very comfortable mattress. It took about 4 days to fully decompress. It's one of the most comfortable mattresses I've slept on.

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