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Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress for
Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress
4.2 out of 5 stars
stars
713 ratings416 reviews
  1. 5 stars65% (461)
  2. 4 stars14% (99)
  3. 3 stars5% (38)
  4. 2 stars4% (30)
  5. 1 star12% (85)

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Showing 21-30 of 416 reviews
Sep 2, 2020
Reviewer name: CeceliaMomofFive
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice

We've bought several of these as the kids grow out of their twin beds. The foam mattress is liked by all. We're up to 4 now and they've held up over the years. Very nice, good value. Come vacuum sealed in a box. We also got the higher smart base with room underneath for storage.

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Aug 29, 2020
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Everything I thought it would be

I had a friend who has this exact mattress and was really impressed with it while house sitting at their house. I got mine in a timely manner and so far so good. Seems my body was a little stiff for a couple days adjusting to it...but now it's great!

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Jan 18, 2017
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My daughter loves her new mattress! It was hard enough to get her up for school before, now she really wants to stay in bed and be comfortable.

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reply from BetterZZZZ

We are thrilled to know your daughter enjoy our mattress. It can be hard to get out of bed sometimes :) Thanks for the nice review!

Jan 6, 2023
Reviewer name: Lynette
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not good for plus size people

Hurt my back soooo bad. Slept on bed for a total of two weeks and i woke up in severe back pain every morning.

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please give Sam's Club Customer Support team a call at 1 (888) 746-7726, they will be glad to assist in the best way possible, Thank you.

Oct 11, 2020
Reviewer name: Savysinglemom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what I wanted

This mattress is ok for some I'm sure but as done nothing but hurt my back, hips and neck. I really wish I could return but this is what happens in the time we live in now where you shop online & can not try out the product first.

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Mar 12, 2022
Reviewer name: krisbee
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

NOT 12 inches. Softer than hoped.

Softer than expected. Waited for more than a week hoping it would expand to promised height of 12 inches. It never bulged more than 10 inches. Falsely advertised. Overall, it is average!

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Oct 27, 2020
Reviewer name: Garlin
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

After 72 hours it’s still hadn’t inflated complete

After 72 hours it’s still hadn’t inflated completely the quality of sleep value was excellent and it did not have a bad odor at all like some foam mattresses do.

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Nov 17, 2020
Reviewer name: Alyssa
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

After a week the foam is still uneven. Half the bed is 2” shorter and never fully took form. Having a really hard time retuning it. Called sams 3 times and now telling me to take to store.

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reply from Zinus

Hello Alyssa, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Feb 14, 2021
Reviewer name: Kayla
1 out of 5 stars
1 out of 5 stars review

do not waste your money

We bought this mattress in 2019 it never got to the full 12 inches. A year later the middle is sagging and two inches lower then the outer parts of the mattress. Tried to warranty it out with the company since it has a 10 year warranty where I was informed they do not have any in stock and do not know when they will to replace it. The agent told me to reach out to Sam’s who is also out of stock they wanted to pick the mattress up leaving us without a mattress before a refund would be issued. Which I understand but very inconvenient especially if you don’t have the money sitting around to go buy a new one.

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Feb 11, 2020
Reviewer name: Jim and Teresa
1 out of 5 stars
1 out of 5 stars review

Beware warranty issues

Bought this 8 months ago and within 5 months started noticing a high spot in the middle. Tried rearranging sleep habits to minimize this to no avail. Notified manufacturer to start a warranty claim. Their process requires photos to substantiate. Memory foam returns to original appearance, however it doesn't show the density change that is creating the "hump" in the middle. Laying on the mattress for 10 seconds would show mattress is defective. Photos don't show it. Warranty is useless.

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reply from Zinus

Hello Jim and Teresa, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. You can include photos and or video clips highlighting the defects. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.