I was really looking forward to sleeping on a cloud. I’ve given it several months now. And it’s just too firm. Everything went super smooth. From ordering to delivery to set up. I’m very impressed with the company and the standards, but I’m going to have to take advantage of the warranty and try to find something else. This mattress is rated a 6.5 for firmness but there’s no way. It’s more like an 8. A solid 8. Maybe even a 9. Even with the pillow top. I’m really bummed. I researched for months before making this purchase. I’m thankful for the warranty!

Called two days in a row to find out when my bed will be delivered. After waiting once for 45 minutes & a second time for 30 minutes it hung up on me! I got a recording saying “we have unusually high level of activity. “Do I still get my I-Pad?!?! Oh, where’s my bed?

Honestly bed was fantastic the first 2 weeks... But now afterward I wake up experiencing some pretty harsh back pain... I find myself more or less deciding to stay up at night like with my old 200 dollar bed vs sleeping in my old bed... That being said I was willing to give it 2 stars because maybe the custom bed stand and topper the company sells makes a big difference but I am not sure... Not trying to knock it as I said it was AMAZING at first. Got some of the best sleep i've ever had... But now I just get the same old same old... But maybe I need to break it in more and work through the pain... Who knows. We shall see. Sorry for the 2 stars, but just being honest. Didn't submit photos or a video as the bed itself still looks absolutely fantastic and was partly what got me to give it the extra star,

I've had the mattress for 1 week now. I honestly didn't sleep great the first 3 nights we had it as it's a bit more firm than I like and expected it to be. However, I have slept pretty good since then. The only other comment I have about the mattress is that I feel that the "divet's" in the mattress are pretty substantial and deep and wish that they were less noticeable. I've gotten used to them but still notice them. Overall, a pretty great mattress.

I have had my mattress for a week now and I love it. My only comment is: one person can not open and set up the mattress (queen size) on their own!. I did ask for installation but it was not available here. It was a nightmare getting it into the house, out of the shipping cover and then out of the bag. You do need to warn buyers that at least this size requires two people. Fortunately there were a couple gardening guys working at the townhouse complex and I flagged them down to help me.

I bought the mattress for a second home. I only get to sleep on it about one week a month. So far I like it more than my two year old mattress I spent a lot of money on. The DreamCloud is a little harder than I expected. I’d rate it a 6 or 7 for firmness. I still get a sore hip as a side sleeper, but it’s not as bad as my regular mattress.

I've had my DreamCloud for about 2 weeks now, and I've absolutely fallen in love with it. I was hesitant about it at first: one, because I was coming from a smaller, memory foam mattress of almost 10 years, and two, because I wasn't entirely sold on the "mattress in a box" trend and not being able to try out my mattress before purchasing. I totally have zero regrets about doing so! My DreamCloud is so comfy, and having scoliosis, I do not get major back pain after lying it in for a few hours, whether I'm sleeping or lounging (my last mattress did). It's the perfect for me, my man and my dog. Would highly recommend!

Before i purchased this mattress i was having lower back pain..so looked at a lot and f reviews and video comparisons and decided to purchase...it was left at the front stoop, extremely heavy and hard to unpack!! After finally getting it to the bedroom and on the frame, I allowed 24 hours for the gassing process..well 5 days in the smell is still lingering and now I am having pain and stiffness in between my shoulder, lower neck area.. I might add I had help with the mattress from my 17 yr old son who is quite athletic and I Workout daily!!! Will give it a little more time..may just need to adjust to it...really hopeful my pain goes away

Took about 5 weeks to ship, but my wife and I have found the mattress to be very comfortable in the first few weeks of ownership. It's more firm that our old mattress, but the hybrid layers seem to be providing just the right combination of softness and support.

We are sleeping better thanks to our new DreamCloud mattress! Once we got the bed we fall asleep quickly and both noticed not tossing or turning until morning. I give this product 4.5 stars only because of the chemical smell hasn’t dissipated after 3 days. Still very strong odor and were both concerned if this could have long term affects.