VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Our packaging has been certified to prevent damage while in transit. We’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television. If you’re still having trouble after this step, feel free to contact our customer service team at 844-254-8087.

We truly apologize for the inconvenience you&#39;ve experienced with the pick up of your product. We&#39;re here to ensure that everything gets sorted out for you as smoothly as possible. Once your pick up concerns are resolved, should you have any questions or need further support with your product, we&#39;re just a click away!<br /><br />Please feel free to visit our support page at support.VIZIO.com and click on the &#39;Contact Us&#39; option for personalized assistance. Alternatively, for immediate help at your fingertips, you can download the VIZIO Mobile app. Once you have the app, simply tap on &#34;Support&#34; followed by &#34;Contact Us&#34; to get in touch with our dedicated support team.