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Customer reviews for Samsung 31 cu. ft. French Door Refrigerator for
Samsung 31 cu. ft. French Door Refrigerator
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4.3 out of 5 stars
stars
548 ratings547 reviews
  1. 5 stars67% (366)
  2. 4 stars17% (91)
  3. 3 stars4% (22)
  4. 2 stars2% (12)
  5. 1 star10% (57)

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Showing 451-460 of 547 reviews
Jan 29, 2024
Reviewer name: LBurg
4 out of 5 stars
4 out of 5 stars review

Replacement refrigerator so far so good

[This review was collected as part of a promotion.] Refrigerator was replacement unit for a unit we bought a few months ago so far this replacement refrigerator has been no issues

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Nov 3, 2024
Reviewer name: GeorgieGeo
1 out of 5 stars
1 out of 5 stars review

WORST REFRIGERATOR EVER!!!!!!!

Worst fridge ever!! Worst customer service ever!! Samsung are a bunch of incompetent people that know nothing about appliances! This was NOT AN INCENTIVIZED REVIEW as they claimed.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

We strive to assist you anytime, GeorgieGeo. We want more information about what's causing your disappointment with your fridge so we can correct it and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147648180, to help our team pull up your information when you message us. Have a great day. -John

Jul 23, 2024
Reviewer name: Ari B
5 out of 5 stars
5 out of 5 stars review

Perfect fit!

[This review was collected as part of a promotion.] Great product with many features, the size was a perfect fit for my enclosed refrigerator space. No other brand had the dimensions we were exactly what was needed for the tolerences. .

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Jul 26, 2025
Reviewer name: ljt
2 out of 5 stars
2 out of 5 stars review

Terrible customer service!

I didn't get a manual with my fridge. Sam's doesn't have one and Samsung won't send me one! Download it, they say. For this price, I expect a $2 hard copy manual for my refrigerator!

Helpful?34HRFEPPLRC613741674819
reply from Samsung

LJt, here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy: <br /> <br />User Manual<br />https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf<br /><br />However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday.<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1150149551) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille

Aug 8, 2025
Reviewer name: August
4 out of 5 stars
4 out of 5 stars review

Large fridge

[This review was collected as part of a promotion.] It's a large size refrigerator. It is great for storage and size . Freezer is located at the bottom for easy access along with 2 comp storage . Ice maker on the door also . Over all great option.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Aug 28, 2024
Reviewer name: Michael
5 out of 5 stars
5 out of 5 stars review

Dream Fridge

[This review was collected as part of a promotion.] The dream fridge I've always been wanting! Does everything I need and more! Definitely recommend this and all my appliances are Samsung, they are my go to!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Jul 11, 2024
Reviewer name: Jimmy
1 out of 5 stars
1 out of 5 stars review

3 months

[This review was collected as part of a promotion.] Believe it or not this fridge only lasted 3 months before breaking down. Bought brand new professionally delivered and installed in March, by June completely broke down.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from Samsung Care

Hi Jimmy, We understand your frustration about the experience you had with your Samsung refrigerator. We'd love to help you. We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147324918, which will help our team pull up your information. ^Rainly

Sep 10, 2024
Reviewer name: Cmills212
3 out of 5 stars
3 out of 5 stars review

Okay fridge

[This review was collected as part of a promotion.] The left side door doesn't close all the way sometimes and the alarm doesn't go off to let you know.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

Hi there, We all want peace of mind knowing the fridge is in good condition. Let us help you with the refrigerator. Here is a link to help you with the fridge door. Please follow the steps and click the hyperlinks for further assistance. Refrigerator or freezer doors will not close. https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close Also, please reference the "Door Alarm" section on page 44 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147520790 to help our team pull up your information. Have a great day. ^Aloe

Jul 23, 2024
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Perfect

[This review was collected as part of a promotion.] I bought this back in November. It was delivered few months later after we finished our kitchen. I absolutely love it.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Jun 3, 2025
Reviewer name: Logan
5 out of 5 stars
5 out of 5 stars review

The best fridge for the price point

[This review was collected as part of a promotion.] An awesome fridge. The ice and water in the door are a great feature. The ice in freezer is an added bonus. Definitely recommend Samsung fridges for anyone in the market.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819