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Customer reviews for Samsung 31 cu. ft. French Door Refrigerator for
Samsung 31 cu. ft. French Door Refrigerator
4.3 out of 5 stars
stars
547 ratings546 reviews
  1. 5 stars67% (365)
  2. 4 stars17% (91)
  3. 3 stars4% (22)
  4. 2 stars2% (12)
  5. 1 star10% (57)

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Showing 171-180 of 546 reviews
Jan 12, 2026
Reviewer name: 3Dee
5 out of 5 stars
5 out of 5 stars review

Spacious Fridge and Freezer

[This review was collected as part of a promotion.] I am pleased with this fridge. I love the feature of the 4 kind of ice available. There are 2 where the water dispenses and there is a pull out in the freezer where there is a cube size and a smaller cube size. Those are my favorite ice. I wish the Water dispenser area was a little bit taller and had a grip to keep the glass or bottle secure.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Sep 26, 2025
Reviewer name: Do Not Buy
1 out of 5 stars
1 out of 5 stars review

Samsung 3 Door

This item has malfunctioned within 3 months of purchase. It is ridiculous what the buyer has to do to get a service technician scheduled. Customer service reps are doing the best they can BUT make you do the same thing (reset power, video call, pictures) over& over!!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

Hi there, We understand how disappointing it can be to get a runaround when trying to get help to have your fridge fixed. Don't hesitate to contact us using the options listed below. We are eager to assist you in the best way possible and address any other issues you may have. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1150870602) to help our team locate your information when you message us. Have a great day. -John

Oct 6, 2025
Reviewer name: Mark
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] Great refrigerator! I set the temperature to 34 degrees and it maintains that temperature also there is a lot of room for everything. Lots of in door space, very bright lighting and it has three ice makers wow!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Sep 15, 2025
Reviewer name: Happy shopper
5 out of 5 stars
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] We were having trouble with our Ice maker on another brand and decided to go back to a Samsung. We had a Samsung refrigerator for 15 years before we moved and had liked it. When we moved into our new house we decided to use the same brand as the other appliances. We had trouble for many months with the ice maker stopping and starting. We love our new Samsung Refrigerator!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Sep 15, 2025
Reviewer name: Busy mom
4 out of 5 stars
4 out of 5 stars review

Overall great refrigerator

[This review was collected as part of a promotion.] There are so many great features I love about this refrigerator. First it makes 3 kinds of ice continually. One in the door dispenser and two in the drawer freezer. We never run out. The shelves are more adjustable then some we looked at. The doors hold a lot of items. We have had this fridge for over a year now with no issues with the ice makers. It's easy to change the water filter. I only gave it 4 stars because the left door doesn't always close. But at least it beeps to let you know it didn't close. Also it won't left you turn the freezer more than 5° above 0. Ice cream is hard to scoop. The last thing is it seems to dent easily. We already have lots of dents at the bottom but that seems to be the way stainless steel is. I also have dents on my dishwasher and stove. Other than that it's been a great fridge.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Dec 19, 2025
Reviewer name: Janette33
4 out of 5 stars
4 out of 5 stars review

Great futures

[This review was collected as part of a promotion.] It's a really good fridge the size it's perfect for a small family we decided to keep it because it's keep everything really fresh at the top our last one wasn't working anymore I just wish the freezer was a a little bigger but that's not the fridge it's my family size and how much stuff I buy .my husband love a that it make extra ice different sizes....I love the silver color

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Jan 8, 2026
Reviewer name: Mini
2 out of 5 stars
2 out of 5 stars review

RF32CH5400SRAA - Leaks all over the floor

Nice refrigerator. It has ruined my new flooring by leaking constantly from the back or underneath. Every few months the water shoots out the back of the ice maker and stands on the floor until it finally runs out from under the front as we can see it. Wish I had never purchased it !

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

We understand the importance of a working refrigerator in your home, Mini. Let's get this taken care of. Please refer to the resources below to rectify your concerns with your fridge. Please click the link and the hyperlinks and watch the instructional video (if available) for tips. Leaks under the drawers, under the fridge, or in other areas: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1151788207, to help our team pull up your information when you message us. Have a great day. -John

Oct 28, 2025
Reviewer name: Ice aholicics hubby
5 out of 5 stars
5 out of 5 stars review

Wonderful ice maker

[This review was collected as part of a promotion.] The ice makers are glorious. My wife is an ice eater and thinks she’s died and gone to heaven. With 3 different ice choices this refrigerator is awesome. The 31 cubic feet has more than enough storage for everything we need With 16 grandchildren it was our perfect option

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Sep 15, 2025
Reviewer name: Steph
5 out of 5 stars
5 out of 5 stars review

So far so good

[This review was collected as part of a promotion.] I’ve had this fridge for about 4 months now and haven’t had any issues. I love all of the ice that it makes and there is tons of room. My only complaint is that it is a little loud when dispensing the ice.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Oct 26, 2025
Reviewer name: Kco1
1 out of 5 stars
1 out of 5 stars review

DONT BUY.

Woke up this morning after 9 months of use to the smell of smoke/chemicals coming from inside. Doesn’t last, scratches VERY easily and the fridge interior layout is awful. Oh yeah, and if you spill anything on the bottom shelf, you don’t be able to take it off to clean it up. :) OH and I tried multiple times to connect the fridge to SmartThings app and it never could (I got my Samsung microwave and oven to connect easily).

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

Hi, We understand how concerning it must have been to notice a chemical smell and difficulty with cleaning and connectivity. We want to help you get the most out of your refrigerator and ensure it’s operating safely and efficiently. You may follow the steps in the links below for cleaning and maintaining your refrigerator: Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS00063107/ User Manual (page 75) https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf To connect your refrigerator to SmartThings, please follow the steps in the guide below: Connect your Samsung refrigerator to SmartThings https://www.samsung.com/us/support/answer/ANS10001624/ Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151158468) to help our team pull up your information. Thank you. ^Camille