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Customer reviews for Samsung 31 cu. ft. French Door Refrigerator for
Samsung 31 cu. ft. French Door Refrigerator
4.3 out of 5 stars
stars
548 ratings547 reviews
  1. 5 stars67% (366)
  2. 4 stars17% (91)
  3. 3 stars4% (22)
  4. 2 stars2% (12)
  5. 1 star10% (57)

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Showing 91-100 of 547 reviews
Mar 25, 2026
Reviewer name: Pete
4 out of 5 stars
4 out of 5 stars review

Highly recommend

[This review was collected as part of a promotion.] Have had my Mega Capacity 26-cu ft 3 -Door 36-in Wide refrigerator now for a number of months and it is above expectations. The only down side and the reason for 4 stars is the in door ice maker. I don’t use a lot of ice and the ice in the door clumps up and the auger mechanisms is not strong enough to break it up. I use one of the freezer ice makers

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Mar 25, 2026
Reviewer name: HarleyBigDog
5 out of 5 stars
5 out of 5 stars review

Best Fridge Ever

[This review was collected as part of a promotion.] I love the design and ergonomics of the refrigerator. So easy and intuitive, slides, doors, cabinets, everything is thoughtfully designed for ease and efficiency. Going from this layout from my other side-by-side refrigerator, is night and day as far as capacity goes. I had more room in the refrigerator itself, and the freezer drawer, even with the ice dispensers still have me both more room and better organization. Quickly upon installation, the refrigerator cooling was impressive. I absolutely LOVE this refrigerator.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Dec 14, 2025
Reviewer name: CATHY
2 out of 5 stars
2 out of 5 stars review

Horrible ice maker

"Buyer Beware" of buying a Samsung refrigerator, the ice make is the worst! It freezes up in big clumps of ice and you have to defrost it to get it to make ice again. If you google Samsung Ice makers not working, you"ll see what I mean. I had Samsung repairman come out and he told me even if I purchased a new ice maker ($250.00) machine it would do the same thing so I had to suck up the cost of buying that Samsung! Im going to sell it and let the byer know about the ice maker. I ended up buying an LG Refrirator and its awesome!

Helpful?34HRFEPPLRC613741674819
reply from Samsung

Hi Cathy,<br /><br />We’re saddened to hear about your experience with the refrigerator. We appreciate your feedback, and rest assured that we are working to improve our products and services with the help of your review.<br /><br />Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.<br /><br />Thank you.<br /><br />Nicole

Apr 17, 2026
Reviewer name: Nicole
5 out of 5 stars
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] The fridge has been amazing I love all the space I have with my refrigerator and freezer. I also love the features of all the different ices I can have. It keeps things very cold and I love being able to access the device on my phone.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Apr 20, 2026
Reviewer name: AnneT
4 out of 5 stars
4 out of 5 stars review

Great performances after 3 years of use

[This review was collected as part of a promotion.] 3 years of use and still as new, a bit of wear and tear inside on one of the shelf but the rest is a new and great performance. Love the freezer drawer and finger print resistant. Very easy to clean the inside of the fridge too.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Apr 15, 2026
Reviewer name: IceIce BB
5 out of 5 stars
5 out of 5 stars review

3 different Ice cubes!

[This review was collected as part of a promotion.] Great capacity in this fridge! No cooling issues at all. Love the 3 different ice dispensing varieties and the smart features. We get alerted if the kids leave the fridge open which helps our efficiency. The shelves have great versatility to suit your specific needs.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Apr 14, 2026
Reviewer name: catlady153
5 out of 5 stars
5 out of 5 stars review

Amazing ice drawer

[This review was collected as part of a promotion.] The bottom of the freezer is amazing! The ice makers make a ton of ice for any day without a weird smell. It cools food in an hour! Its efficient in the way it doesn't make your power bills go up! I would definitely recommend it for everyone!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Apr 16, 2026
Reviewer name: GrandmaL
5 out of 5 stars
5 out of 5 stars review

Large for the price with 4 different ice cubes.

[This review was collected as part of a promotion.] The capacity of this fridge is amazing. With the smart feature you can make sure it is cooling at the right temperature. The efficiency of making 4 different ice cube style was the reason we bought it. Although it took a little while for dispensing of ice it was worth the wait.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Jan 12, 2026
Reviewer name: 3Dee
5 out of 5 stars
5 out of 5 stars review

Spacious Fridge and Freezer

[This review was collected as part of a promotion.] I am pleased with this fridge. I love the feature of the 4 kind of ice available. There are 2 where the water dispenses and there is a pull out in the freezer where there is a cube size and a smaller cube size. Those are my favorite ice. I wish the Water dispenser area was a little bit taller and had a grip to keep the glass or bottle secure.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Feb 26, 2026
Reviewer name: Jbrink
1 out of 5 stars
1 out of 5 stars review

HORRIBLE PRODUCT

After ordering this refrigerator November 02, 2024, now today February 26,2026, we are experiencing cooling issues with the freezer and the refrigerator part. The freezer is set on 0 degrees F and is reading 32 degrees, the refrigerator is set to 32 degrees F and is reading 46 degrees F. We didn't notice at first until I got food poisoning from spoiled food, along with losing hundreds of dollars of food, I was also out of work for 2 days because of this. Debating on seeing if Samsung will fix the issue or just trashing the refrigerator after reading all the horror stories on the repair wait times and hassles of getting it repaired! Also, both ice makers stopped working about a month ago so I should have known something was about to happen!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from Samsung Care

Hello Jbrink, We understand how serious and upsetting this situation is, especially with food spoilage, lost time from work, and both the cooling system and ice makers not functioning properly. That’s a major disruption to your home, and we’re here to help guide you through the next steps. To address the temperature concerns in both the refrigerator and freezer sections, please follow the guide below. Be sure to review the sections that apply to your exact symptoms: Refrigerator or freezer is not cooling at all Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Please carefully go through the recommended checks in the guide. The embedded links within the article may also provide additional steps depending on what you find. Since both ice makers have also stopped working, please review: Samsung ice maker is not working (Click on the sub-topic: “Ice maker is not making any ice”) https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice If the cooling issue and ice maker concern continue after completing the troubleshooting steps, we strongly recommend contacting us directly so we can review your warranty status and discuss service options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152180447), so our team can pull up your information. Thank you! ^Joshua