Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Hi RobC, Thank you for choosing Samsung's Q70A QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the streaming and gaming features of your new TV. If you are experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Thank you, RealPurchaser! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.