markt, Thank you for purchasing the Samsung Q70A TV. We appreciate your feedback regarding the sound delays you are still experiencing after updating your TV's firmware (ver. 1560.5). This delay could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay. On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hi Disappointed1234, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

AKAL, Thank you for sharing your thoughts on the picture quality of your Q70A TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Thank you, Wicetone! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Nad24512, Thank you for your review of Samsung’s Q7DA TV. If your TV is out of the 1-year Manufacturer's Warranty, we recommend locating a service center in your area. On Samsung's website, go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Thank you, ! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.